Experience

Invitae

• United States
• Biotechnology Research
• 700 & Above Employee

• Customer Service Specialist - On Demand

  • Mar 2020 - Present



Myriad Genetics

• United States
• Biotechnology Research
• 700 & Above Employee

• Patient Advocate

  • Mar 2018 - Mar 2020

  Formerly Counsyl, Inc. Formerly Counsyl, Inc.



Genentech

• United States
• Biotechnology Research
• 700 & Above Employee

• Foundation Specialist

  • Apr 2017 - Mar 2018



CareZone

• United States
• Technology, Information and Internet
• 1 - 100 Employee

• Patient Care Specialist

  • Nov 2015 - Apr 2017

  Help grow customer base by enrolling CareZone members in services that make it easier for them to manage their health and health providers. Consistently achieved acquisition, retention, satisfaction, and loyalty goals. Provide helpful guidance, timely assistance, and an extraordinary level of care to people who need your help. Interact with CareZone members via email and phone. Work collaboratively with other teams to improve the company and our offerings. Help grow customer base by enrolling CareZone members in services that make it easier for them to manage their health and health providers. Consistently achieved acquisition, retention, satisfaction, and loyalty goals. Provide helpful guidance, timely assistance, and an extraordinary level of care to people who need your help. Interact with CareZone members via email and phone. Work collaboratively with other teams to improve the company and our offerings.



Sutter Health - Palo Alto Medical Foundation

• United States
• Medical Practices
• 700 & Above Employee

• Patient Service Representative

  • Jun 2015 - Nov 2015

  Provides front desk support and customer service satisfaction to patients in a courteous and professional manner in accordance with performance standards. Schedules and registers patient appointments and information. Accesses EHR to communicate to clinical staff members and/or physicians through telephone encounters using SBAR format and/or appropriate smart phrases. Balances cash sheet and cash drawer in accordance with performance standards. Operates a multi-line telephone console in a call center Show less