Janelle Reid
User Experience/Brand Ambassador Lead at Mustard Lane- Claim this Profile
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Spanish Limited working proficiency
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English Native or bilingual proficiency
Topline Score
Bio
Credentials
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Google UX Design Certificate
CourseraJun, 2023- Nov, 2024
Experience
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Mustard Lane
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United States
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Events Services
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1 - 100 Employee
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User Experience/Brand Ambassador Lead
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Nov 2016 - Present
Managing product launches including online and offline events such as activations. Facilitating open and clear communication with stakeholders, employees and users. Effectively engaging with stakeholders and production to ensure that messaging is communicated properly for successful product launches. Utilizing knowledge of cultural sensitivities in communicating with various groups of people. Collaborating with executives to improve company culture. Conducted retrospectives after product launches Facilitated user testing in real time. Show less
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Freelance
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Los Angeles, California, United States
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Creative Consultant
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Sep 2021 - May 2023
Strategizing with stakeholders to build out creative goals for products/business Tapping into accessible resources to adhere to budget concerns Advising on website builds including platforms, features, copy and imagery Conducting research and competitive audits of products available in the market Strategizing with stakeholders to build out creative goals for products/business Tapping into accessible resources to adhere to budget concerns Advising on website builds including platforms, features, copy and imagery Conducting research and competitive audits of products available in the market
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NYC Health + Hospitals
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United States
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Hospitals and Health Care
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700 & Above Employee
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Patient Liaison
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Jun 2020 - Aug 2021
Redesigned sitewide system of patient flow that maximized efficiency in patient distribution and testing for an outpatient COVID facility that saw up to 800 patients a day. Promoted to sitewide ‘Registration Champion’ to assist staff in all aspects of patient intake. Effectively managing patient inquiries and concerns Utilizing usability heuristics to troubleshoot and report issues with the hospital’s MyChart app Guiding patients step by step through the MyChart user flow for a successful result retrieval process. Show less
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Fashion Stylist
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Sep 2015 - Feb 2020
Maintaining open and receptive communication with stakeholders and creative teams. Accessing stakeholder needs and ideating to align them with market availability.Utilizing design software to create, plan, receive feedback and execute each projectCollaborating with creative teams to brainstorm and produce content based on stakeholder needsConducting market research for each project.Tracking all project related schedules.
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Stylist Assistant
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Jun 2015 - Sep 2019
Managing and reporting budgets in accordance to agency/stakeholder payouts including invoices, travel expenses and suppliesScheduling pick ups and deliveries of inventory both international and domesticEstablishing effective communication on-set with stakeholders, talent and creative teamsProducing quality work in high stress, fast paced environmentsEstablishing a streamlined digital system to monitor large inventoriesAssisted Stylists: Melaney Oldenhof, Celia Azoulay, Julian Jesus, Nell Kalonji, Pia Aung, Solange Franklin, Tina Chai and Cathy Mallebranche for ad campaigns, presentations and editorial works including: CitiBank, DevaCurl, Umbro, Bloomingdales, Coach, Matrix, YouTube Music, Vogue Taiwan (Geek Chic Beauty Cover Story SS16), Coveteur X Sephora, Paper Magazine (All Dolled Up SS16), PRIMTV World SS16 Presentation, S Magazine , Brahmin SS16 and Diaz F/W 2015 Look book Show less
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Education
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2010 - 2014
Virginia Commonwealth University
Bachelor of Arts - BA, Fashion Merchandising
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