Experience

DeMarini Sports Inc.

• United States
• Sporting Goods Manufacturing
• 1 - 100 Employee

• Customer Specialist

  • Feb 2023 - Present



Zions Bancorporation

• United States
• Banking
• 700 & Above Employee

• Banker

  • Apr 2022 - Mar 2023

  Handle customer service inquiries and problems via telephone for various banking departments and affiliates. Assist customers with questions regarding checking & savings accounts, loans, bank cards or other banking needs. Make appropriate referrals for other bank products and services, including commercial lending products. Interact with other departments, clients, and prospective clients. Maintain documentation and records of customer inquiries, complaints and services implemented Handle customer service inquiries and problems via telephone for various banking departments and affiliates. Assist customers with questions regarding checking & savings accounts, loans, bank cards or other banking needs. Make appropriate referrals for other bank products and services, including commercial lending products. Interact with other departments, clients, and prospective clients. Maintain documentation and records of customer inquiries, complaints and services implemented



Cambia Health Solutions

• United States
• Wellness and Fitness Services
• 700 & Above Employee

• Underwriter

  • Nov 2021 - Apr 2022

  Audit both new and renewing application to ensure current State or Federal policy requirements are met. Generate approval letters and review attached applications to confirm all applicant's confidentiality is met and attach the corresponding insurance disclosures to required applications. Effectively communicate Underwriting decisions to other departments and external sources. Prepare correspondence to communicate Underwriting decisions and status updates and other changes that have been approved by underwriting management. Show less



Porsche Financial Services, Inc.

• United States
• Financial Services
• 200 - 300 Employee

• Customer Service Specialist

  • Mar 2021 - Sep 2021

  Provided professional and courteous assistance in daily business interactions with both internal and external customers, dealers, vendors, and outside companies. Demonstrated dependability and accountability for my own performance and supported the team in achieving targets. Provided high quality and timely interaction with PFS customers, dealers, and vendors to contribute to a best-in-class customer experience. Completed tasks through skillful time management. Used available phone system and Fiserv V8 tools to account for lunch and break times to provide necessary coverage to maintain the targeted service level metrics such as: Service Level, Average Handle Time, Average Speed of Answer, Quality and Schedule Adherence. Show less



Tesla

• United States
• Motor Vehicle Manufacturing
• 700 & Above Employee

• Support Specialist

  • Aug 2020 - Feb 2021

  Deliver an exceptional customer experience by taking inbound phone calls and/or chats for vehicle support customers. Review and assess customer concerns for possible troubleshooting and remote diagnostics. Review vehicle registration and warranty documents for customer clarification. Provide an exceptional customer experience. Teaching customers on a day to day basis how to self-serve including directing to the self-help website and self-scheduling appointments with the local service team, and accurately record issues and data into our Vehicle Support System. Show less



Exeter Finance

• United States
• Financial Services
• 700 & Above Employee

• Funding Analyst 1

  • Jan 2019 - Apr 2020

  Handled inbound & outbound calls performing credit investigations to validate employment, income, insurance, collateral, and other approval terms.Used analytical skills to assess accuracy of identity verification, and calculation of incomes on all income spectrum. * Regularly surpassed monthly loan origination goals. Enhanced communication while in a specialty department. *Built relationships with Exeters Carmax dealer partners to support company goals and educate dealers on the company's funding requirements to ensure optimal funding turn-time was achieved. *Communicated with dealers, both written and verbally, regarding missing documents or information to promptly process contract packages . Show less



Evolve Hair & Beauty Salon

• United Kingdom
• 1 - 100 Employee

• Salon Manager

  • Feb 2016 - Apr 2018

  *Managed stylist scheduling and cancellation requests to avoid complications or overbooking and amplified loyal customer base for retail operations. *Regularly surpassed personal monthly sales goals. Improved sales through effective marketing. *Maintained a clean and well organized salon. Initiated all marketing and prospecting efforts as head of loyal sales team. *Enhanced traffic and drove sales up 20% in overall store revenue within 6 months. *Managed stylist scheduling and cancellation requests to avoid complications or overbooking and amplified loyal customer base for retail operations. *Regularly surpassed personal monthly sales goals. Improved sales through effective marketing. *Maintained a clean and well organized salon. Initiated all marketing and prospecting efforts as head of loyal sales team. *Enhanced traffic and drove sales up 20% in overall store revenue within 6 months.



Mountain West Research

• Market Research
• 1 - 100 Employee

• Telephone Interviewer

  • Jan 2011 - May 2012

  *Trained, educated and supported highly effective survey team of dialing specialists. *Monitored call center accuracy and professionalism. *Rated as one of top ten out of 250+ employees for 12 consecutive months. *Revitalized retention. ​Retention rate at Mountain West Research in my department reached a plateau. Identified strategies to overcome this hurdle. *Raised the company retention rate by 15% within 3 months. *Trained, educated and supported highly effective survey team of dialing specialists. *Monitored call center accuracy and professionalism. *Rated as one of top ten out of 250+ employees for 12 consecutive months. *Revitalized retention. ​Retention rate at Mountain West Research in my department reached a plateau. Identified strategies to overcome this hurdle. *Raised the company retention rate by 15% within 3 months.