Experience

Allmach Piping Systems

• Australia
• Wholesale
• 1 - 100 Employee

• Customer Support Specialist

  • May 2022 - Present

  Allmach Pneumatic & Fluid Systems (Allmach PFS) is a major wholesaler and distributor of plastic, aluminium and stainless steel piping systems. Allmach have been an established industry leader for over 25 years and are committed to improving and growing. Allmach has become an industry leader in innovative piping systems and our products have been used in numerous markets and industry sectors. Our modern, fully-equipped warehouse stocks a wide variety of piping products, ensuring impressive turnaround times and competitive pricing.



Chevron

• United States
• Oil and Gas
• 700 & Above Employee

• Administrative Officer

  • Feb 2021 - Sep 2022

  • Assist in daily reconciliation and balancing of deliveries as required • Answer incoming calls and respond to customer requests which could include but not limited to; taking fuel and lubricant orders, and answering customer queries • Reconciliation of bulk fuel and lubricant deliveries including processing stock receipts and customer invoices • Actively pursue outstanding trips/deliveries to ensure timely processing • Active involvement in the preparation of manual trip paperwork (as required) including delivery dockets and transfer orders • Investigate and rectify errors and discrepancies during reconciliation • Investigate and rectify customer queries and disputes • Assist in investigation and reconciliation of fuel recs and stock management work sheets at required locations • Prepare and review reports to ensure accuracy of processing. Prepare standard reports as directed and requested by both internal and external stakeholders • Active involvement in end of month. Ensuring end of month tasks are completed within finance guidelines • Inter departmental support and leave relief as required including, but not limited to Administration and Payroll • Adhere to written procedures and update procedures as processes are modified



Trelleborg Group

• Sweden
• Industrial Machinery Manufacturing
• 700 & Above Employee

• Internal Sales Manager

  • Apr 2017 - Feb 2021

  • Coordinating the preparation of Sales, Tenders, Contracts and Project Management • Providing strong leadership and a high level of proven ability to motivate staff to achieve personal and business objectives, especially during peaks of change and workloads • Effectively manage priorities, eliminate roadblocks and create focus to achieve outcomes • Contribute to and participate in strategic planning initiatives • Maintaining and expanding relationships with strategically important large customers • Liaising with Product Management, Engineering and Technical support teams to deliver solutions • Performing as a strong leader of a cohesive team with strict enforcement of health and safety regulations • Develop service procedures, policies and standards • Analyse statistics and compile accurate reports • Conducting regular team meetings to review current performance and plan for future requirements • Implementing change and drive for continual improvement



Sulzer

• Switzerland
• Machinery Manufacturing
• 700 & Above Employee

• Sales Order Processing Manager

  • Oct 2013 - Mar 2016

  • Overseeing all Australian and New Zealand operations, including managing customer service team • Customer service and liaison, resolving complaints and enquiries, and building strong working relationships with supply chain, operations and other key stakeholders • Developing and implementing systems and procedures to create better business practices • Supervising, mentoring, motivating and developing personnel to ensure the delivery of exceptional customer service, overseeing team and coaching activities • Responsible for global stock movements, managing warehouse operations to ensure timely deliveries within strict deadlines • Reviewing customer complaint data and developing tactical action plans to mitigate reoccurrences • Conducting regular team meetings, one-on-one and annual performance reviews • Liaising with multiple department managers to oversee performance management issues within the service team • Performing as a strong leader of a cohesive team with strict enforcement of health and safety regulations