Experience

Funnel

• Sweden
• Advertising Services
• 200 - 300 Employee

• Customer Success Partner

  • Apr 2023 - Nov 2023

  Dublin, County Dublin, Ireland

• Customer Success Partner

  • Jan 2021 - Apr 2023

  Stockholm, Stockholm County, Sweden



Cisco

• United States
• Software Development
• 700 & Above Employee

• Product Management Intern

  • Jun 2020 - Sep 2020

  San Jose, California, United States • Increased user engagement by 21% by coordinating with engineering team to design more efficient WebEx prototypes for testing. • Conducted research on current & emerging WebEx products to highlight benefits and attract retention, leading to a new scheduling system prototype. • Spearheaded market research studies, leading integration team to rollout feature updates that resulted in an 18% increase in scheduled meetings and a 12% increase in new users in first 2 months. • Influenced… Show more • Increased user engagement by 21% by coordinating with engineering team to design more efficient WebEx prototypes for testing. • Conducted research on current & emerging WebEx products to highlight benefits and attract retention, leading to a new scheduling system prototype. • Spearheaded market research studies, leading integration team to rollout feature updates that resulted in an 18% increase in scheduled meetings and a 12% increase in new users in first 2 months. • Influenced WebEx team to allocate $100,000 to ‘Web Scheduled’ meetings’ interface by creating compelling in-depth user feedback reports on in-development products and launches Show less



The DeVoe L. Moore Center

• United States
• Think Tanks
• 1 - 100 Employee

• Project Manager

  • Jan 2020 - May 2020

  Tallahassee, Florida, United States • Appointed technical lead for 3 sub-groups in the Data Analytics Team, encompassing projects in web development & statistical analysis. • Directed development of project scope, resulting in a real-time data acquisition system that updated data by a 40% faster speed. • Developed and distributed work and cost reports, invoices, and overtime requirements. • Mitigated excessive spending by effectively negotiating vendor product and sales service contracts to optimize cost savings by… Show more • Appointed technical lead for 3 sub-groups in the Data Analytics Team, encompassing projects in web development & statistical analysis. • Directed development of project scope, resulting in a real-time data acquisition system that updated data by a 40% faster speed. • Developed and distributed work and cost reports, invoices, and overtime requirements. • Mitigated excessive spending by effectively negotiating vendor product and sales service contracts to optimize cost savings by 22%.

• Software Engineering Intern

  • Jul 2018 - Dec 2019

  Tallahassee, Florida Area • Designed, implemented, and deployed software to extract, transform, and load data into SQL Server & Tableau and proved user-friendly and simplified overall management. • Drafted technical documents, including whitepapers, user manuals, implementation documentation and support base entries. • Identified issues in software processes and implemented optimization techniques, resulting in 34% increase in productivity. • Produced oral software demonstrations for stakeholders, prompting… Show more • Designed, implemented, and deployed software to extract, transform, and load data into SQL Server & Tableau and proved user-friendly and simplified overall management. • Drafted technical documents, including whitepapers, user manuals, implementation documentation and support base entries. • Identified issues in software processes and implemented optimization techniques, resulting in 34% increase in productivity. • Produced oral software demonstrations for stakeholders, prompting stakeholders to contribute $5,500 to our research.



Bumble Inc.

• United States
• Software Development
• 700 & Above Employee

• Program Manager

  • Jan 2019 - Jan 2020

  Tallahassee, Florida Area • Coordinated unique marketing based stunts that increased new member sign-ups within the city of Tallahassee by 31% by the first month • Consistently placed Top 20 out of 200 other cities (in regards to user growth percentage) in the US, several times reaching Top 5 and once First Place. • Recruited and trained 15 marketing and sales specialists, familiarizing them with product features and selling points as well as keeping 100% employee retention. • Developed new promotional… Show more • Coordinated unique marketing based stunts that increased new member sign-ups within the city of Tallahassee by 31% by the first month • Consistently placed Top 20 out of 200 other cities (in regards to user growth percentage) in the US, several times reaching Top 5 and once First Place. • Recruited and trained 15 marketing and sales specialists, familiarizing them with product features and selling points as well as keeping 100% employee retention. • Developed new promotional campaigns on social media outlets, such as Facebook and Instagram, receiving thousands of impressions with each post Show less



Citi

• United States
• Financial Services
• 700 & Above Employee

• Software Engineering Intern

  • May 2019 - Aug 2019

  Tampa, Florida • Developed an end-to-end system for JVM stats to allow real-time monitoring of services on various clusters utilizing Apache Kafka, Spring Boot, and Apache Storm for directing storage to MongoDB, reducing risk management time allocation by 64%. • Implemented a unified, high-throughput, low-latency environment utilizing Apache Kafka, reducing the risk of data loss and regulatory fines by $20,300 in 2 months. • Managed large data sets and aggregated them within our consumer accounts… Show more • Developed an end-to-end system for JVM stats to allow real-time monitoring of services on various clusters utilizing Apache Kafka, Spring Boot, and Apache Storm for directing storage to MongoDB, reducing risk management time allocation by 64%. • Implemented a unified, high-throughput, low-latency environment utilizing Apache Kafka, reducing the risk of data loss and regulatory fines by $20,300 in 2 months. • Managed large data sets and aggregated them within our consumer accounts through the London Stock Exchange utilizing full stack development, resulting in 42% less data processing errors throughout all systems. • Designed software configuration to meet multiple data hosting requirements. Show less



Wallbreakers

• United States
• Software Development
• 1 - 100 Employee

• Software Engineering Trainee

  • May 2019 - Jul 2019

  Solved dozens of leetcode problems on a weekly basis, covering all of the necessary data structures and known algorithms.



Trace Labs

• Canada
• Security and Investigations
• 1 - 100 Employee

• Cyber Security Competition Judge

  • May 2019 - Jul 2019

  Tampa/St. Petersburg, Florida Area • Evaluated a team of professional hackers, aiding in data mining through open-source intelligence from the deep and dark web, social media, news media, academic sources, and government records • Operated directly with law enforcement and other intelligence operators to verify, validate, and process the new intelligence, progressing 5 missing persons’ cases • Exported an intel package containing all the crowdsourced OSINT and submitted that directly to intelligence stakeholders… Show more • Evaluated a team of professional hackers, aiding in data mining through open-source intelligence from the deep and dark web, social media, news media, academic sources, and government records • Operated directly with law enforcement and other intelligence operators to verify, validate, and process the new intelligence, progressing 5 missing persons’ cases • Exported an intel package containing all the crowdsourced OSINT and submitted that directly to intelligence stakeholders, resulting in finding 2 missing persons Show less



Association of Information Technology Professionals

• United States
• Information Technology & Services
• 1 - 100 Employee

• Vice President

  • Aug 2017 - May 2019

  Tallahassee, Florida Area • Assisting daily activities including promoting career fairs, meet-the-firm events, and new projects • Working diligently to provide a higher-level, comprehensive, accelerated learning habitat for students to become experts and to stay in-the-loop about new and developing technologies • Creating value and aiding the next wave of skilled, empathetic software engineers while solving real-world problems



Shula's 347 Grill

• United States
• Restaurants
• 1 - 100 Employee

• Hostess

  • Aug 2016 - Nov 2017

  Tallahassee, Florida Area • Prepared seating charts everyday for the following day and future events • Took all reservations and customers’ credit card information to enter in the database system & called all reservations for client satisfaction surveys • Trained staff on our operating systems and restaurant expectations • Greeted guests with a friendly demeanor and accompanied them to their table, showcasing the menu and our specials for the day



Solatube International, Inc.

• United States
• Building Materials
• 1 - 100 Employee

• Sales Associate

  • Feb 2016 - Mar 2017

  Tampa/St. Petersburg, Florida Area • Curated product presentations and displays at trade shows that have impact, are customer focused, and maximize sales. • Supported sales staff by developing client information database, collecting and analyzing sales data to produce accurate sales reports to superiors. • Developed and maintained effective relationships to coordinate the delivery of proper services to clients and providers. • Managed customer concerns by working closely with sales team to share customer insights that… Show more • Curated product presentations and displays at trade shows that have impact, are customer focused, and maximize sales. • Supported sales staff by developing client information database, collecting and analyzing sales data to produce accurate sales reports to superiors. • Developed and maintained effective relationships to coordinate the delivery of proper services to clients and providers. • Managed customer concerns by working closely with sales team to share customer insights that informed us of product issues ahead of time and any additional product sales opportunities. Show less



Morton Plant Hospital

• EKG (Electrocardiograph) Assistant

  • Jan 2016 - Jun 2016

  Clearwater, Florida • Utilized health care technology used in the diagnosis and treatment of problems that are related to the heart • Attached electrodes to a patient and operated the EKG machine, translating the heart's electrical activity • Read and analyzed EKG results with doctor, EKG technician, or nurse on duty • Led me to become EKG certified myself, passing the exam with a 98%