Experience

Evidera

• United States
• Research Services
• 400 - 500 Employee

• Principal Resource Analyst

  • Apr 2022 - Present

  Evaluates and recommends staff for assignments based on client requirements, employee background, therapeutic requirements, geographical area, availability, etc. Identifies resource availability and assignments and coordinates data with others responsible for coordinating resources in Evidera. • Forecasts labor needs by practice area. Utilizes internal database to produce and collate input, and to finalize and distribute resourcing reports to appropriate management teams. Provides projections to management for current and future awarded work. Prioritizes against client needs. Provides labor forecasting analysis and facilitates appropriate discussion through meetings with practice area leadership. Generates multi-layered availability and unfilled needs reports to facilitate resourcing meetings. • Undertakes special projects with a goal of ongoing improvement and streamlining the resourcing function including long range metrics, projections, and proactively identifying and recommending solutions for current and future resourcing needs. • May serve as backup in the absence of Senior Director, serving as a contact for proposals; generating and distributing labor reports, metrics and utilization charts as appropriate. • Acts as technical liaison to provide input into development of dashboards, ensure data quality, and troubleshoots data issues. Serves as backup “go-to” person with system problems and determines appropriate escalation path. • Collaborates with management, develops and/or updates departmental training materials. Acts as point person in delivery of training, providing mentoring and support to others assigned to resource coordination tasks. • Strategically allocates resources utilizing data analysis from dashboards. Analyzes, tracks and identifies resource needs and assignments. Coordinates the intake, follow up and resolution of all resource requests. Show less



Anju Software

• United States
• Software Development
• 100 - 200 Employee

• Customer Success Manager

  • Jul 2021 - Apr 2022

  Communicate with existing clients Build and maintain client relationships Act as the client advocate within the business Attend client meetings Service multiple clients concurrently, often meeting deadlines Manage existing client expectations Consult on problems and find and manage appropriate resolutions Obtain hours quotations to create work authorizations Work closely with Project Managers to efficiently allocate resources across entire customer base Communicate with existing clients on a periodic basis regarding the Product(s) Attend workshops, trade shows and visit client sites where necessary Report activities to Senior Customer Success Director and Sr. VP of Sales Show less



Parexel

• United States
• Pharmaceutical Manufacturing
• 700 & Above Employee

• Senior Resource Planner

  • Jul 2011 - Jul 2020



Duke University Health System

• Hospitals and Health Care
• 700 & Above Employee

• Staff Specialist

  • Apr 2005 - Jul 2011

• Clinic Service Coordinator

  • Aug 2004 - Apr 2005