Jane Del Ser
Principal Consultant at BFA Global- Claim this Profile
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English Native or bilingual proficiency
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Spanish Native or bilingual proficiency
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Korean Native or bilingual proficiency
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Italian Limited working proficiency
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French Elementary proficiency
Topline Score
Bio
Eli Malinsky
Jane brings a perfect mix of rigor and creativity to the table. She designs programs from start to finish, conceiving new ideas, engaging stakeholders and marshaling the resources needed to achieve her goals and create real impact. Jane has a deep passion and background in the intersection of technology, impact and innovation, and is advancing both the thinking and practice of this growing field. As importantly, she is a great person and a pleasure to work with."
Scott Lehr
Jane provided great value to our newly formed business unit as a strategic problem solver who was quickly able to grasp complex issues to structure and execute solutions for a new technology service. Given the uncertainty of new markets, she applied her analytical and data-driven instincts to formulate and arrive to solutions we could test and improve. She has a deep understanding of eCommerce, real empathy for users, and sharp eye for design. Whether it's meeting with customers one moment or coordinating with developers, she has always been creative in coming up with ideas, finding solutions, identifying opportunities. A team player, she is skilled at leading cross-functional and international teams, and has the salesmanship to pitch and win support of senior leadership. I could always count on Jane to roll up her sleeves to get the job done, and knew that we would have fun working together.
Eli Malinsky
Jane brings a perfect mix of rigor and creativity to the table. She designs programs from start to finish, conceiving new ideas, engaging stakeholders and marshaling the resources needed to achieve her goals and create real impact. Jane has a deep passion and background in the intersection of technology, impact and innovation, and is advancing both the thinking and practice of this growing field. As importantly, she is a great person and a pleasure to work with."
Scott Lehr
Jane provided great value to our newly formed business unit as a strategic problem solver who was quickly able to grasp complex issues to structure and execute solutions for a new technology service. Given the uncertainty of new markets, she applied her analytical and data-driven instincts to formulate and arrive to solutions we could test and improve. She has a deep understanding of eCommerce, real empathy for users, and sharp eye for design. Whether it's meeting with customers one moment or coordinating with developers, she has always been creative in coming up with ideas, finding solutions, identifying opportunities. A team player, she is skilled at leading cross-functional and international teams, and has the salesmanship to pitch and win support of senior leadership. I could always count on Jane to roll up her sleeves to get the job done, and knew that we would have fun working together.
Eli Malinsky
Jane brings a perfect mix of rigor and creativity to the table. She designs programs from start to finish, conceiving new ideas, engaging stakeholders and marshaling the resources needed to achieve her goals and create real impact. Jane has a deep passion and background in the intersection of technology, impact and innovation, and is advancing both the thinking and practice of this growing field. As importantly, she is a great person and a pleasure to work with."
Scott Lehr
Jane provided great value to our newly formed business unit as a strategic problem solver who was quickly able to grasp complex issues to structure and execute solutions for a new technology service. Given the uncertainty of new markets, she applied her analytical and data-driven instincts to formulate and arrive to solutions we could test and improve. She has a deep understanding of eCommerce, real empathy for users, and sharp eye for design. Whether it's meeting with customers one moment or coordinating with developers, she has always been creative in coming up with ideas, finding solutions, identifying opportunities. A team player, she is skilled at leading cross-functional and international teams, and has the salesmanship to pitch and win support of senior leadership. I could always count on Jane to roll up her sleeves to get the job done, and knew that we would have fun working together.
Eli Malinsky
Jane brings a perfect mix of rigor and creativity to the table. She designs programs from start to finish, conceiving new ideas, engaging stakeholders and marshaling the resources needed to achieve her goals and create real impact. Jane has a deep passion and background in the intersection of technology, impact and innovation, and is advancing both the thinking and practice of this growing field. As importantly, she is a great person and a pleasure to work with."
Scott Lehr
Jane provided great value to our newly formed business unit as a strategic problem solver who was quickly able to grasp complex issues to structure and execute solutions for a new technology service. Given the uncertainty of new markets, she applied her analytical and data-driven instincts to formulate and arrive to solutions we could test and improve. She has a deep understanding of eCommerce, real empathy for users, and sharp eye for design. Whether it's meeting with customers one moment or coordinating with developers, she has always been creative in coming up with ideas, finding solutions, identifying opportunities. A team player, she is skilled at leading cross-functional and international teams, and has the salesmanship to pitch and win support of senior leadership. I could always count on Jane to roll up her sleeves to get the job done, and knew that we would have fun working together.
Experience
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BFA Global
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Kenya
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Financial Services
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1 - 100 Employee
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Principal Consultant
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Feb 2021 - Present
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Program Director, Catalyst Fund Inclusive Digital Commerce
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Oct 2020 - Present
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Senior Consultant
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Jan 2020 - Feb 2021
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Program Director, FIBR
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Jun 2019 - Dec 2019
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Deputy Director, Insights & Influence
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Jul 2018 - Jun 2019
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Senior Associate, Insights & Influence
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Jan 2016 - Jul 2018
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Centre for Social Innovation (CSI)
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Canada
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Non-profit Organizations
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1 - 100 Employee
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Innovator-in-Residence, Social Tech
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Feb 2015 - Jul 2015
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Consultant
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Feb 2015 - Jul 2015
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Managing Director
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Dec 2013 - Jan 2015
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Sian's Plan
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Ireland
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Technology, Information and Internet
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1 - 100 Employee
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Consultant
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2013 - 2013
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Rumble Inc
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Israel
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IT Services and IT Consulting
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1 - 100 Employee
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Interim Marketing Director
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2013 - 2013
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Zankyou Weddings
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Spain
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Technology, Information and Internet
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100 - 200 Employee
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Director, North America
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Apr 2011 - Jul 2012
Launched start-up operations for United States and Mexico and managed Argentina and Chile. Oversaw team of 7 in marketing, sales & advertising, content management, PR, online strategy, communications, legal, HR, and accounting. Scaled sign-up and customer service by implementing protocol and tools (resulting in 96% customer satisfaction), and payment platform for registry transfers to couples (reduced transaction costs by 18x). Launched start-up operations for United States and Mexico and managed Argentina and Chile. Oversaw team of 7 in marketing, sales & advertising, content management, PR, online strategy, communications, legal, HR, and accounting. Scaled sign-up and customer service by implementing protocol and tools (resulting in 96% customer satisfaction), and payment platform for registry transfers to couples (reduced transaction costs by 18x).
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Ashoka
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United States
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Civic and Social Organizations
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500 - 600 Employee
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Social Business Consultant
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Feb 2011 - Apr 2011
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Jacaranda Health
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Kenya
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Non-profit Organizations
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1 - 100 Employee
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Product Owner
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Jul 2010 - Sep 2010
Ideated mobile payment service and formed team to create prototype (Apps4Africa award, third place). Acted as product and tech lead for health information systems and designed initial platform. Conducted human-centered focus groups to address challenges of service delivery, customer behavior change and for-profit business model Ideated mobile payment service and formed team to create prototype (Apps4Africa award, third place). Acted as product and tech lead for health information systems and designed initial platform. Conducted human-centered focus groups to address challenges of service delivery, customer behavior change and for-profit business model
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Product Owner
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Oct 2009 - Dec 2009
Conducted customer development interviews and created wireframes and user stories for prototype. Led designer/developer team in IDEO-hosted workshop to create a demo app in 1-week Conducted customer development interviews and created wireframes and user stories for prototype. Led designer/developer team in IDEO-hosted workshop to create a demo app in 1-week
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Product Manager
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Aug 2006 - Aug 2009
Acted as product owner for a 12-person Spanish dev team using Scrum in rapid launch of B2B SaaS platform. Managed relationships with premium client senior leadership as pre/post sales subject matter expert helping to close revenues over $250K from top online firms. Achieved budget increase of $500K USD from international board of directors. Scaled implementation by developing client sign-up and support processes, documentation for web services APIs, Javascript widgets, technical requirements, troubleshooting and FAQs. Drove improvements to shorten recommendation query-response times (sec to ms) and catalog/metadata uploads (hrs to mins). Oversaw testing, beta versions and product launch, analyzing outcomes iteratively and working directly with clients to refine product features. Identified market segments and designed respective business models. Evangelized product and sourced 40 new sales leads through webinars and meetups, conference panels and authored case studies, white papers and one-pagers. Led B2C customer development of interactive mobile entertainment service by running 10+ live experiments, iterating learning about user experience, service implementation, business model and product roadmap.
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Vaughan Systems
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Spain
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Education Administration Programs
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200 - 300 Employee
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Corporate Trainer
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Sep 2002 - May 2006
Designed and led training workshops and courses for over 100 senior level managers in Fortune 500 companies generating repeat sales consecutively for four years Designed and led training workshops and courses for over 100 senior level managers in Fortune 500 companies generating repeat sales consecutively for four years
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Education
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2009 - 2010
Columbia University - Columbia Business School
MBA -
1996 - 2000
McGill University
B.Sc., Earth and Planetary Sciences
