Experience

Community Health Options

• Insurance
• 1 - 100 Employee

• Vice President Service Operations

  • Nov 2018 - Jul 2021

• Assistant Vice President, Service Operations

  • Jan 2013 - Nov 2018



Northern Light Mercy Hospital

• United States
• Hospitals and Health Care
• 200 - 300 Employee

• Revenue Cycle Director

  • Apr 2012 - Oct 2012

  Managed all aspects of the Revenue Cycle for a community hospital with $200 million in annual revenues and 32 medical practices. > Consistently exceeded monthly cash collection goals > Reduced accounts receivable by 15% > Decreased payer denial rate > Improved clean claims rate > Managed vendor relationships for multiple vendors integral to the Revenue Cycle process Managed all aspects of the Revenue Cycle for a community hospital with $200 million in annual revenues and 32 medical practices. > Consistently exceeded monthly cash collection goals > Reduced accounts receivable by 15% > Decreased payer denial rate > Improved clean claims rate > Managed vendor relationships for multiple vendors integral to the Revenue Cycle process



Mercy Health System of Maine

• Project Manager, Revenue Cycle

  • Mar 2011 - Mar 2012

  Project Manager in Revenue Cycle Department focused on maximizing and expediting cash flow through the accounts receivable process. Partial list of accomplishments includes: > Saved 500 hours annually in employee processing time in cash posting area; > Reduced lock box expenses by 50%; > Managed migration of five medical practices to new billing system in minimal time. Project Manager in Revenue Cycle Department focused on maximizing and expediting cash flow through the accounts receivable process. Partial list of accomplishments includes: > Saved 500 hours annually in employee processing time in cash posting area; > Reduced lock box expenses by 50%; > Managed migration of five medical practices to new billing system in minimal time.



CitiStreet

• Financial Services
• 100 - 200 Employee

• SVP, Operations Director & Site Manager

  • 2004 - Nov 2010

  Managed 50 employees who processed more than 250,000 back office financial transactions annually. Integrated parent company policies with multi-business unit site, ensuring compliance and consistency. Accomplishments include: > Changed operation from client teams to shared services environment; > Managed project to migrate more than 70 processes to a paperless environment in advance of office closing to retain jobs; > Standardized client forms to reduce employee processing… Show more Managed 50 employees who processed more than 250,000 back office financial transactions annually. Integrated parent company policies with multi-business unit site, ensuring compliance and consistency. Accomplishments include: > Changed operation from client teams to shared services environment; > Managed project to migrate more than 70 processes to a paperless environment in advance of office closing to retain jobs; > Standardized client forms to reduce employee processing time; > Managed job transition for 35 FTE from company headquarters to Maine Center of Excellence without interruption in service; > Managed job transition for certain financial processes from Maine to off-shore site Show less Managed 50 employees who processed more than 250,000 back office financial transactions annually. Integrated parent company policies with multi-business unit site, ensuring compliance and consistency. Accomplishments include: > Changed operation from client teams to shared services environment; > Managed project to migrate more than 70 processes to a paperless environment in advance of office closing to retain jobs; > Standardized client forms to reduce employee processing… Show more Managed 50 employees who processed more than 250,000 back office financial transactions annually. Integrated parent company policies with multi-business unit site, ensuring compliance and consistency. Accomplishments include: > Changed operation from client teams to shared services environment; > Managed project to migrate more than 70 processes to a paperless environment in advance of office closing to retain jobs; > Standardized client forms to reduce employee processing time; > Managed job transition for 35 FTE from company headquarters to Maine Center of Excellence without interruption in service; > Managed job transition for certain financial processes from Maine to off-shore site Show less



Bank of America

• United States
• Banking
• 700 & Above Employee

• First Vice President

  • 1993 - 2004

  Held management positions in marketing strategy and planning, lead operations, finance and compliance, Human Resources and training and client relations. Managed from three to ten employees in each position during major growth phase of the organization Held management positions in marketing strategy and planning, lead operations, finance and compliance, Human Resources and training and client relations. Managed from three to ten employees in each position during major growth phase of the organization