Director of Project Management

• Jan 2021 - Present

Program Director

• Dec 2018 - Jan 2021

Oversaw a $15,000,000 portfolio of business including major B2B and B2C clients.•Worked closely with Sales to manage all aspects of the portfolio. Understanding clients’ business and developing supporting program strategies.•Focal point for senior tactical leadership while keeping up to date on project activities.•Provided production oversight across the portfolio ensuring all projects meet quality, client satisfaction and financial targets.•Managed Project Management Staff across the portfolio. Trained and mentored staff to deliver quality work on-time and within budget.•Program Director for business development, responsible for developing project scopes, approaches and estimates, and presenting in pitches to prospective clients.•Drove standardization and improvement of business processes across the portfolio including scoping, bench-marking project quality and on-time delivery, and ensuring implementation and adherence to PMO standards and best practices.•Oversaw the establishment and maintenance of reporting metrics, project dashboards status reports, change requests, and requirements documentation to ensure smooth project progression and quantify business results.•Program Director for all development work. Established new processes within the digital team to meet the objectives of the organization.•Oversaw retained digital development team, and managed Product Owner, helped establish priorities and translated priority, achievement, and status updates to non-technical leadership.

Senior Program Manager

• Nov 2015 - Dec 2018

Manages Project Management Staff and oversees several portfolios of work. Acts as the liaison between account services and the PMO. Oversees all aspects of the program life cycle, using program management methodology best practices and tools to track and communicate project plans, budgets, risk management, and schedule.• Works closely with Group Account Director to manage all aspects of the portfolio. Understands clients’ business and develop supporting program strategies• Focal point for senior tactical leadership while keeping up-to-date on project activities• Provides production oversight across the portfolio ensuring all projects meet quality, client satisfaction and financial targets• Manages Project Management Staff across the portfolio. Trains and mentors staff to deliver quality work on-time and within budget• Participates in business development by presenting in pitches and developing project approaches and estimates • Drives standardization and improvement of business processes across the portfolio including scoping, benchmarking project quality and on-time delivery, and ensuring implementation and adherence to PMO standards and best practices.• Oversees the establishment and maintenance of reporting metrics, project dashboards status reports, change requests, and requirements documentation to ensure smooth project progression and quantify business results

Program Manager

• Jan 2015 - Nov 2015

• Evaluated project requests, benchmark project quality and on-time delivery and ensure the implementation and adherence to PMO standards and practices• Defined project success criteria; disseminate to involved parties throughout project lifecycle• Reviewed status reports, change requests and requirements documentation to ensure smooth project progression• Guided resourcing decisions to ensure successful program outcomes• Conducted project postmortems and create recommendation reports in order to identify successful and unsuccessful project elements• Standardized and improved standards for overall project management, including budgeting and scoping• Established and communicated reporting metrics and project dashboards that provide quantifiable business results• Understood clients’ business and develop supporting program strategies

Senior Producer

• May 2012 - Jan 2015

Managed all phases from discovery through closeout of large-scale integrated campaigns, ensuring agency generated quality work, on-time, on-budget, that meets client expectations. Campaign components consisting of a mix of; interactive, social, experiential, paid and video. Client list includes: Expedia, Columbia Sportswear, ASUS, Daimler Truck Financial and others.• Developed accurate and thorough Project Definitions/Statements of Work (SOW)• Developed project estimate/budget• Developed staffing/resource plan• Lead a collaborative team assembled of account, creative, technical, production, and outside vendors to achieve project goals• Oversaw development of deliverables from project inception through final delivery and project wrap• Facilitated team collaboration/communication• Managed client expectations throughout production lifecycle• Determed/negotiated/issued Change Orders• Creating/maintaining/enforcing schedules • Enforced quality control• Escalated issues as needed when project scope, budget and/or client expectations are at risk• Delegated to and managed Project Coordinator• Trained other producers on large-scale interactive projects

Senior Digital Project Manager

• Jan 2012 - May 2012

Managed all phases including requirements gathering, design, information architecture and development of digital projects with a focus on balancing quality, cost and schedule in order to exceed client expectations. Projects spanned a wide range from large scale dot com re-designs, to intranet redesigns for large corporations, to short-lived micro sites. Clients include public, non-profit and private sector.• Provided on-going project leadership to project management team. Directly oversaw project coordinator• Developed and maintained business requirements for complex web sites and interactive marketing campaigns Responsible for ensuring translation of business requirements into functional requirements documentation for use by the project team. Ownership of workflow process• Interfaced with clients on scope, schedule and budget issues• Developed process for company-wide resourcing and submitting staffing plans/updates on a weekly basis• Oversaw quality assurance management• Held weekly project meetings and authored weekly production status reports• Provided risk management, on individual projects and across clients; Adapted to scope creep and change requests• Provided project cost estimation and supported proposal coordination and writing

Director of Program and Project Management

• Sep 2010 - Jan 2012

Directed and managed a wide variety of marketing, advertising and outreach projects including interactive, web, social media, video, and traditional advertising campaigns from inception to closeout:• Oversaw marketing campaigns and outreach efforts for two business lines within the Department of Veteran’s Affairs. Account Manager for two separate contracts. Building, developing, and growing any business relationships vital to the success of the contracts.• Assessed client needs. Gathered Stakeholder requirements . Defined project success. Communicated project progress, attained approvals and feedback from clients. Effectively communicated project expectations to team members and stakeholders in a timely and clear fashion. Liaised with project stakeholders on an ongoing basis.• Developed best practices and tools for project execution and management. Developed internal and external processes to manage and mitigate project risks and to control and assure project quality. Developed and delivering progress reports, proposals, requirements documentation, and client presentations. • Defined project scope, goals and deliverables in collaboration with stakeholders.Drafted and submitted budget proposals, and recommended subsequent budget changes where necessary. Developed full-scale project plans and associated communications documents. Planned, executed, and finalized projects according to strict deadlines and within budget. • Estimated and acquired resources and coordinated the efforts of team members in order to deliver projects according to plan. Oversaw project teams of 1-15 people. Delegating tasks and responsibilities to appropriate personnel. Identified and resolved issues and conflicts within the project team.• Identified and managed project dependencies and critical path. Planned and scheduled project timelines and milestones using appropriate tools. Tracked project milestones and deliverables.

Outreach Project Manager

• Feb 2009 - Sep 2010

Oversaw two multimillion-dollar contracts with the Department of Veterans Affairs. Directed and managed a wide variety of marketing, advertising and outreach projects from inception to closeout:• Defined project scope, goals and deliverables in collaboration with stakeholders. Developed full-scale project plans and associated communications documents• Planned, executed, and finalized projects according to strict deadlines and within budget.• Estimated and acquired resources and participants needed to achieve project goals. Drafted and submitted budget proposals, and recommend subsequent budget changes where necessary• Identified and managed project dependencies and critical path. Planed and scheduled project timelines and milestones using appropriate tools. Tracked project milestones and deliverables• Oversaw quality control throughout project life cycle • Assessed client needs. Stakeholder requirements gathering. Defined project success. Communicated project progress, attained approvals and feedback from clients. Effectively communicated project expectations to team members and stakeholders in a timely and clear fashion. Liaison for project stakeholders on an ongoing basis• Oversaw project sign-off and close out at the end of the life cycle• Developed and delivered progress reports, proposals, requirements documentation, and client presentations• Developed best practices and tools for project execution and management. Developed internal and external processes to manage and mitigate project risks and to control and assure project quality• Delegated tasks and responsibilities to appropriate resources. Identified and resolved issues and conflicts within the project team • Built, developed, and grew any business relationships vital to the success of the contracts

Project/Program Specialist

• Jun 2007 - Aug 2008

• Member of the PDC Operations Team. Travel coordinator for the Department. Liaison between Development Department and HR, Finance and Executive Departments.• Member of several cross-functional teams including editing and writing internal agency wide policy and procedures.• Project coordinator for the planning and orchestration of Developer Roundtable events. Planned PDC’s participation in several Urban Land Institute events including PDC’s participation in the Global Cities Pavilion and ULI Marketplace.

Marketing Coordinator

• 2005 - 2007

• Coordinated the development of CZE/BCE Mentor-Protégé arrangement.• Reviewed and edited SF330 type proposals.• Created marketing material, established new clientele and new generated business.• Supervised marketing and administrative staff. • Coordinated the development of CZE/BCE Mentor-Protégé arrangement.• Reviewed and edited SF330 type proposals.• Created marketing material, established new clientele and new generated business.• Supervised marketing and administrative staff.