Experience

Baptist Easley Hospital

• Hospitals and Health Care
• 100 - 200 Employee

• Executive Assistant to the CEO

  • Apr 2013 - Present

  Provide executive support to the hospital CEO and the executive leadership team. This includes managing calendars, coordinating meetings, travel arrangements, drafting/handling departmental correspondence. Additional responsibilities include: • Liaise between the CEO’s office and internal and / or external parties as designated by the CEO. • Plan special events involving the CEO, including quarterly Town Hall Meetings • Execute the logistics of the Board of Directors and Board Committee Meetings as well as attend meetings, records minutes, and follows up with Board on developing and pending issues • Provide meeting coordination, related correspondence, orientation and education as well as periodic reviews of bylaws and policies as related to the Board of Directors • Travel arrangement & registration for hospital staff participating in any conference or continuing education sessions • Maintain contract management data base for all hospital agreements • Assist with fund raising efforts/event planning for Baptist Easley Hospital Foundation, a 501C3 organization. This includes the annual Gala, Festival of Trees, Employee/Volunteer/Physician Annual Campaigns, etc. This also includes managing the software programs to track the events(s) and their performance Show less



Choice Hotels International

• United States
• Hospitality
• 700 & Above Employee

• Executive Assistant to Senior Vice President, International Division

  • Jun 2011 - Dec 2012

  Provided executive support to Division head which included calendar management, coordinating meetings/conferences; handling travel arrangements; preparing expense reports, handling departmental correspondence needs as well as:• Managed development inquires, application approval and on-boarding process for new hotels to the system• Monitored ongoing fees due from partner offices taking appropriate action (working with Finance & Legal departments) • Managed International portfolio award and recognition program. Share operational excellence success stories to improve overall customer experience(s)• Coordinated and execute all aspects of Choice’s Annual Convention, European Convention, and other special meeting and events. Including venue selection, themes, design (online and print), menu selection, sponsorship/fundraising, booth, shipment, etc.• Acted as liaison to hotels - troubleshooting relative to the guest loyalty program; travel agent commission program & other corporate programs• Managed the inclusion of international hotels within regional directories produced annually • Provided operational expertise, advice, and support in an effort to maximize Franchisee success and profitability• Responded to inquiries, deliver satisfactory communication and service to all partner offices worldwide Show less

• Franchise Services Manager, International Division

  • Jul 1990 - May 2011

  • Liaised with master franchise partner and wholly owned subsidiary offices to deliver centralized franchise services including: o Managed the application, approval, and on-boarding process for new franchisees o Provided operational expertise, advice, and support in an effort to maximize Franchisee success and profitability o Responded to inquiries, deliver satisfactory communication and service to all partners o Ensured Franchisee compliance with brand standards, training, systems and processes o Partnered with Finance department and Legal to ensure Franchisee fees are current and in accordance with contract conditions. Collaborate with these functional areas to initiate action as necessary • Coordinated and executed all aspects of Choice’s Annual Convention, European Convention, and other special meeting and events. Including venue selection, themes, design (online and print), menu selection, sponsorship/fundraising, booth, shipment, etc.• Managed International portfolio award and recognition program. Share operational excellence success stories to improve overall customer experience(s)• Assisted with the improvement of customer satisfaction and business productivity by ensuring effective execution of Choice’s Quality Assurance Program. Facilitated web-based training for hotels; track and provide timely/accurate reporting as well as leverage appropriate resources to resolve quality assurance issues Show less