Experience

Olsen Europe

• Canada
• Retail

• District Sales Manager

  • Oct 2013 - Present

  British Columbia, Canada Maximize all Revenue growth opportunities and Profitability with Brand Integrity Ensure all interactions and communications are conducted with Respect and Integrity, both internally and externally Ensure all Operating Best Practices are Efficient and Cost Effective in an entrepreneurial spirit Contributes to the overall growth and success of the Olsen brand while having direct interaction with all levels of management. Plan, forecast and reports on sales, costs & business… Show more Maximize all Revenue growth opportunities and Profitability with Brand Integrity Ensure all interactions and communications are conducted with Respect and Integrity, both internally and externally Ensure all Operating Best Practices are Efficient and Cost Effective in an entrepreneurial spirit Contributes to the overall growth and success of the Olsen brand while having direct interaction with all levels of management. Plan, forecast and reports on sales, costs & business performance according to company requirements Manage selling and customer service activities and staff competence in these areas, so as to optimize and sustain sales performance, profitability and customer satisfaction Manage & motivate, recruit, train & develop staff according to company policies & employment laws and ensure that relevant HR procedures are followed. Attend meetings and contribute to company strategy and policy-making as required Seek and continuously develop knowledge and information about competitor activity, pricing and tactics, and communicate this to relevant departments in the Company Liaise with external agencies and authorities as necessary (Finance, HR, Marketing, Mall Affiliates, HBC Partners) Develop personal skills and capability through on-going training (such as merchandising, operations and policy administration) Partnered with Marketing, implement advertising & promotional strategy & activities to assigned region Ensure all stores meet company visual standards including presentation, housekeeping & store maintenance Ensure all stores are adhering to all Loss Prevention policies and Health and Safety guidelines Provide strong leadership to all management and associates through consistent direction Exceptional customer service, organizational and time management skills Demonstrated success and experience in managing major accounts, customers and large contracts. Show less



University of the Fraser Valley

• Canada
• Higher Education
• 700 & Above Employee

• Contract work in Continuing Education Instructor/ Skills Access Program Instructor

  • Sep 2012 - Mar 2015

  Abbotsford & chilliwack The ESA program works with individuals who are unemployed and looking to gain the skills necessary to enter or re-enter the labour market. I provide retail training and equipping in customer service and branding, merchandising, marketing, loss prevention, health and safety, recruitment hiring and networking, people development and basic learning styles, communication in business as well as cashier training. Continuing Education I instruct POS training for retail, restaurant, hardware and… Show more The ESA program works with individuals who are unemployed and looking to gain the skills necessary to enter or re-enter the labour market. I provide retail training and equipping in customer service and branding, merchandising, marketing, loss prevention, health and safety, recruitment hiring and networking, people development and basic learning styles, communication in business as well as cashier training. Continuing Education I instruct POS training for retail, restaurant, hardware and groc while incorporating customer service and loss prevention. I am the author of the Retail Management and Cashier training. Show less


Jane-ellen retail consutant
• Retail consultant

  • 2007 - Nov 2013


TJX Canada/Winners Merchants International

• General Manager

  • Jan 2013 - Sep 2013

  - Provide overall leadership and direction to ensure “Total Store Awareness” and full accountability for the business - Have a full understanding and knowledge of BEST operational standards, and continuously monitor store’s actual performance and execution against these standards - Manage expense and operational performance to maximize store profit, and be held accountable for the delivery of established store targets and goals - Ensure execution of shrink-reduction programs and… Show more - Provide overall leadership and direction to ensure “Total Store Awareness” and full accountability for the business - Have a full understanding and knowledge of BEST operational standards, and continuously monitor store’s actual performance and execution against these standards - Manage expense and operational performance to maximize store profit, and be held accountable for the delivery of established store targets and goals - Ensure execution of shrink-reduction programs and look for opportunities to reduce shrink - Create an environment that fosters open and continuous communication and information sharing among all Associates - Manage store visits from Regional Office, District Manager, Home Office, or any other visitor entering your store, always conducting and managing your store visits with your respective teams leading the discussions and walkthrough (as applicable) - Maximize store sales opportunities (both current and future) to achieve sales - Provide leadership and support regarding any change to merchandise guidelines, floor flexing, and planning of key sales drivers, while setting priorities, goals and direction - Train and develop Assistant Managers and Associates - Create and maintain a proactive staffing plan - Prepare and conduct Management evaluations, and review all hourly evaluations - Identify training needs - Maintain and support company values, code of conduct and maintenance of a risk-free environment. - Model TJX Canada values and ensure the values are embedded in the daily interactions with Associates and Customers - Able to plan, prioritize, lead large groups, develop people, execute initiatives, and more Show less



Winners

• Brazil
• Civic and Social Organizations
• 1 - 100 Employee

• Operations Manager TJX Canada (Winners/ Homesense Mega store)

  • Dec 2011 - Jan 2013

  Abbotsford -Ensured “Total Store Awareness” and have full accountability for the business in the absence of the AM of Customer Service, AM of Merchandising, and the Store General Manager - Manage Store Operations, store/associate file administration, and the daily activities of the Cash Office - Have a full understanding and knowledge of BEST operational standards, and continuously monitor store’s actual performance and execution against these standards - Develop an effective operational… Show more -Ensured “Total Store Awareness” and have full accountability for the business in the absence of the AM of Customer Service, AM of Merchandising, and the Store General Manager - Manage Store Operations, store/associate file administration, and the daily activities of the Cash Office - Have a full understanding and knowledge of BEST operational standards, and continuously monitor store’s actual performance and execution against these standards - Develop an effective operational team - Manage the Markdown process, ensuring the Markdown Centre is established and maintained, and coach, train and develop the members of the markdown team - Conduct compliance audits for respective areas - Participate in the effective execution of the Manager On-Duty program Support frontline processes Lead and conduct daily huddles in conjunction with the Management team, making sure to involve Coordinators and/or Store Associates to discuss operations opportunities and achievements, and to ensure that all operational updates, issues, or challenges have been clearly communicated to all store Associates (all shifts) - Manage the communication of information, which includes ensuring that all bulletin boards are current and exciting, leading store contests, and supporting charity events - Manage store visitors, using this time to discuss all of the activities, issues, new programs or plans of action you have implemented in operations - Reinforce and support the compliance to store structure and compensation guidelines, and partner with Management to ensure that training programs are conducted (i.e. Safe Operating Procedures) - Create a positive environment that fosters open and continuous communication and information sharing among all Associates - Core skills include planning, prioritizing, leading large groups, developing people, and executing tasks with knowledge and confidence - Problem-solving and decision-making skills Show less



Suzy Shier

• Canada
• Retail
• 100 - 200 Employee

• District Sales Manager

  • Aug 1998 - Mar 2007

  B.C. Supervised multiple stores throughout the BC region. Achieved corporate 7 objectives by being a strong and respected role model. Lived out the corporate values with passion. Maximized store sales and effectively manage wage cost through strategic and successful business management by ensuring customer satisfaction and associate development. Conduct yearly talent reviews with Managers to optimize the skills of their stores employees, develop management succession and related… Show more Supervised multiple stores throughout the BC region. Achieved corporate 7 objectives by being a strong and respected role model. Lived out the corporate values with passion. Maximized store sales and effectively manage wage cost through strategic and successful business management by ensuring customer satisfaction and associate development. Conduct yearly talent reviews with Managers to optimize the skills of their stores employees, develop management succession and related employee development plans, minimize turnover and address weaknesses in a timely fashion. Recruited, trained, developed, directed and motivated a team of exceptionally talented Managers in order to achieve financial objectives as well as developed 3 Managers to Distract Sales Manger role. Acted as liaison between the Field, Regional Manager and Home Office in order to convey the region’s needs relating to Human Resources, Merchandise, Planning and Allocation, Marketing and Visual Presentation and implement corporate initiatives in a consistent and effective manner Show less


Suzy Shier Limited
• Manager

  • Aug 1997 - Aug 1998