Experience

Marsh Australia and New Zealand

• Insurance
• 100 - 200 Employee

• Manager - IT Product Support

  • Apr 2023 - Present

• Technical Support Specialist

  • Apr 2022 - Mar 2023

• Senior Application Support Coordinator

  • Apr 2018 - Mar 2022

• IT Support Analyst

  • Mar 2014 - Mar 2018



Orc Software

• Sydney, Australia

• Services

  • Nov 2010 - Nov 2012

  I worked for Orc in services support team mainly focus on the systems connected to the APAC financial markets. My responsibilities include: - Ownership of local in-house developed Finance applications. Such as Orc Trader, Orc Protocol, Orc market gateways, etc. - Support for Front End applications (for Traders and other users). - Test & Deploy in-house and 3rd Party trading software. - Co-ordinate with internal software development and infrastructure teams. - Liaise with… Show more I worked for Orc in services support team mainly focus on the systems connected to the APAC financial markets. My responsibilities include: - Ownership of local in-house developed Finance applications. Such as Orc Trader, Orc Protocol, Orc market gateways, etc. - Support for Front End applications (for Traders and other users). - Test & Deploy in-house and 3rd Party trading software. - Co-ordinate with internal software development and infrastructure teams. - Liaise with external parties like brokers for problem resolutions. - Communicate effectively with the global integration teams to understand, contribute & enhance global best practices and common tools & methods. - Performance conformance tests with the Exchanges and brokers. - Provide customer training about the usage of Orc products. Show less I worked for Orc in services support team mainly focus on the systems connected to the APAC financial markets. My responsibilities include: - Ownership of local in-house developed Finance applications. Such as Orc Trader, Orc Protocol, Orc market gateways, etc. - Support for Front End applications (for Traders and other users). - Test & Deploy in-house and 3rd Party trading software. - Co-ordinate with internal software development and infrastructure teams. - Liaise with… Show more I worked for Orc in services support team mainly focus on the systems connected to the APAC financial markets. My responsibilities include: - Ownership of local in-house developed Finance applications. Such as Orc Trader, Orc Protocol, Orc market gateways, etc. - Support for Front End applications (for Traders and other users). - Test & Deploy in-house and 3rd Party trading software. - Co-ordinate with internal software development and infrastructure teams. - Liaise with external parties like brokers for problem resolutions. - Communicate effectively with the global integration teams to understand, contribute & enhance global best practices and common tools & methods. - Performance conformance tests with the Exchanges and brokers. - Provide customer training about the usage of Orc products. Show less



HSBC

• United Kingdom
• Financial Services
• 700 & Above Employee

• Senior Production Support Analyst

  • Jul 2005 - Aug 2010

  - Provided daily global support for over 20 risk management systems. They are mainly with UNIX shell script, Sybase, JAVA, C++, Oracle and run by Control-M. - Provided solutions to the queries from the bank users mainly in London and Paris. - Maintained the Graphical User Interface, which were run on Windows, with Visual Basic, C# and Sybase. - Provided on-call support at night and during weekends. - Dealt with the batch results with Crystal Report. - Prepared monthly statistics… Show more - Provided daily global support for over 20 risk management systems. They are mainly with UNIX shell script, Sybase, JAVA, C++, Oracle and run by Control-M. - Provided solutions to the queries from the bank users mainly in London and Paris. - Maintained the Graphical User Interface, which were run on Windows, with Visual Basic, C# and Sybase. - Provided on-call support at night and during weekends. - Dealt with the batch results with Crystal Report. - Prepared monthly statistics of the systems for the global users using Office series version. - Prepared updated system diagrams using Visio while there was an upgrade. - Helped set up the Solaris/Linux machines and ran the testing. Show less - Provided daily global support for over 20 risk management systems. They are mainly with UNIX shell script, Sybase, JAVA, C++, Oracle and run by Control-M. - Provided solutions to the queries from the bank users mainly in London and Paris. - Maintained the Graphical User Interface, which were run on Windows, with Visual Basic, C# and Sybase. - Provided on-call support at night and during weekends. - Dealt with the batch results with Crystal Report. - Prepared monthly statistics… Show more - Provided daily global support for over 20 risk management systems. They are mainly with UNIX shell script, Sybase, JAVA, C++, Oracle and run by Control-M. - Provided solutions to the queries from the bank users mainly in London and Paris. - Maintained the Graphical User Interface, which were run on Windows, with Visual Basic, C# and Sybase. - Provided on-call support at night and during weekends. - Dealt with the batch results with Crystal Report. - Prepared monthly statistics of the systems for the global users using Office series version. - Prepared updated system diagrams using Visio while there was an upgrade. - Helped set up the Solaris/Linux machines and ran the testing. Show less