Experience

Working Families

• United Kingdom
• Civic and Social Organizations
• 1 - 100 Employee

• Chief Executive Officer

  • Aug 2018 - Present

  Working Families mission is to remove the barriers that people with caring responsibilities face in the workplace. We provide free legal advice to parents and carers on their rights at work. We give employers the tools they need to support their employees while creating a flexible, high-performing workforce. And we advocate on behalf of the UK’s 13 million working parents, influencing policy through campaigns informed by ground-breaking research. Working Families mission is to remove the barriers that people with caring responsibilities face in the workplace. We provide free legal advice to parents and carers on their rights at work. We give employers the tools they need to support their employees while creating a flexible, high-performing workforce. And we advocate on behalf of the UK’s 13 million working parents, influencing policy through campaigns informed by ground-breaking research.



Breast Cancer Haven

• United Kingdom
• Non-profit Organization Management
• 1 - 100 Employee

• Operations Director

  • May 2014 - Jul 2018



UK Sands, Stillbirth & Neonatal Death Society

• London, United Kingdom

• Acting Chief Executive

  • Jan 2013 - Feb 2014

  Appointed as Deputy Chief Executive in January 2013, I helped develop a budget and business plan for this £2.8m charity with 30 staff & 500 volunteers. I implemented the business plan and led on change management for the organisation, including the recruitment of an HR Manager and Operations (Groups) Manager. In June 2013, I became Acting CEO during the absence of the CEO, who returned in early January 2014. This was a challenging time for the charity. I ensured the staff team were supported and managed to ensure the charity continued to deliver its three aims in the support of anyone affected by the death of a baby. The responsibilities included working closely with the Board, particularly through the Chair and Treasurer, leading and managing the £2.8m charity’s staff team and promoting the organisation externally particularly with the Royal College of Midwives, the Department of Health and charity partners Lullaby Trust, AMR (Action Medical Research) and Bliss. Show less



Samaritans

• United Kingdom
• Non-profit Organization Management
• 500 - 600 Employee

• Head of Operations

  • Apr 2009 - Jul 2012

  Managed Samaritans 24/7 emotional support services via all communication methods (telephone, email, SMS and face to face) to Samaritans callers, through 18,750 volunteers. This included managing the charity’s relationship with the prison services in the UK as one of the many channels of support offered through volunteers. Highlights included introducing the first ever 116 helpline number of ‘extreme social value’ within the UK, identifying the need for an integrated service delivery platform and gaining the Board of Trustees commitment to this project, highlighting project problems and getting it back on track after a period of reduced success, securing a three year financial partnership with the prisons service in England and Wales at full cost recovery (£1.5 million over 3 years) and supporting the delivery of the Network rail programme (a £5 million 5 year partnership for Samaritans). Working with the Directorate (during 2010/11 I reported into the Chief Executive, in the absence of a Director of Service Support) and the senior volunteer team (Regional Directors, the Chair and the Board of Trustees), I piloted and supported a fundamental change to matrix management in the organisation. Show less

• Support Services Co-ordinator

  • Jan 2007 - Mar 2009

  Managed a small team, providing Samaritans 24/7 emotional support services via all communication methods (telephone, email and SMS) to Samaritans callers. This included managing the charity’s relationship with their telecoms provider, BT and liaising with Ofcom. Working with the team and through the volunteers and Samaritans branches, I implemented emotional support via SMS texting. This included implementing an accreditation process and bringing the number of branches delivering the service from 30 to 100 across the organisation. Show less