Experience

Acuity Insights

• Canada
• Higher Education
• 100 - 200 Employee

• Operations Coordinator - Assessment Content

  • Nov 2021 - Present

  Works with the content operations team to execute and improve our content development, test compilation, and general content operations processes. Facilitates Customer Success and Sales team client enablement by providing current resources and materials. Responsible for onboarding, coordinating, delegating work to, and coaching external content creators and SMEs. Works with the content operations team to execute and improve our content development, test compilation, and general content operations processes. Facilitates Customer Success and Sales team client enablement by providing current resources and materials. Responsible for onboarding, coordinating, delegating work to, and coaching external content creators and SMEs.



Schulich School of Medicine & Dentistry

• Canada
• Higher Education
• 200 - 300 Employee

• Curriculum Support Assistant

  • Oct 2019 - Nov 2021

  • Provided ongoing administrative support for activities associated with planning and delivery of courses within four-year Undergraduate Medical Education program. • Assisted with design and maintenance of course sites in Elentra learning management software; set up and built out course sites annually for new curricular content launched in 2019 for cohort Medicine 2023. • Provided support to faculty and students in accessing data, by providing instructions/detailed tech support as needed. • Provided support to course chairs, organizing assignments, following academic policy, meeting deadlines and responding to student queries. Show less



Western University

• Canada
• Higher Education
• 700 & Above Employee

• Program Coordinator - Simulated Patient Educator

  • 2011 - Oct 2019

  • Recruited and trained layperson Simulated Patients (SPs) to participate in learning and assessment scenarios. developing health care students' physical exam and communication skills. • Provided ongoing training and support to continually enhance SP feedback skills, using current best practices in giving both critical and positive feedback.• Monitored SP-lead curricular content to maintain integrity and scheduled periodic review/training with clinician experts. • Worked with clinical faculty to edit teaching scenarios for realism and accuracy, and to identify appropriate material and participants for student remediation sessions.• Populated teaching schedules by strategically recruiting SPs based on suitability and availability, distributing work evenly to available part time staff and targeting SPs for development based on skill and aptitude. • Anticipated and prevented potential tensions during emotionally charged roleplays. Equipped SPs with strategies, through training, to navigate difficult conversations. Addressed or escalated SP and physician facilitator concerns as appropriate.• Coordinated various OSCE (practical clinical skills exam) events and teaching activities for internal & external clients, including supervising floor staff, selecting and training SPs, anticipating and troubleshooting ongoing concerns and logistic issues.Awards: 2016 | Schulich Dean's Awards of Excellence for Staff, Team Award2014 | Schulich Curriculum Committee, Scholar of Merit Show less

• Administrative Assistant, Clinical Skills Learning Program

  • Jun 2006 - 2011

  • Coordinated payroll, admin support; monitored programming budget; invoiced external clients; ordered supplies/repairs to maintain clinic teaching facility; performed occasional Simulated Patient work.• 2009-10, part-time support of Schulich Admissions Office. Used knowledge of admissions requirements and processes in order to address or escalate queries and concerns.

• Administrative Assistant, Dentistry Director's Office

  • Feb 2004 - Jun 2006

  • Provided administrative support to senior leadership and addressed/redirected general inquiries as appropriate.