Customer Success Manager

• Jul 2023 - Present

Client Sales Planner

• Aug 2022 - Jul 2023

Resort Activities & Social Media Manager

• Feb 2022 - Aug 2022

• Orchestrate and develop recreation events, programs and activities including social media promotion• Develop strategy to grow brand awareness and engagement across various social platforms and oversee implementation.• Manage digital content creation best for the target audience. Develop overarching social media campaigns.• Utilize excellent and professional written communication skills to respond to incoming customer service and inquiries via social and digital channels.• Lead the execution of marketing programs from start to finish, driving collaboration with stakeholders and leveraging the right internal processes.• Develop and implement comprehensive marketing and brand promotional strategies/programs through communication platforms including social media, visual communications, and print media• Manage all promotional and marketing materials; including but not limited to graphic design and content writing• Monitor effective benchmarks for measuring the impact of social media programs by analyzing, reviewing, and reporting on the effectiveness of campaigns to maximize results. Show less

Recreation Manager

• Apr 2021 - Aug 2022

• Successfully managed a team of 10+ recreation attendants • Planned and executed holiday weekend activities over Memorial Day, Fourth of July & Labor Day weekends • Managed rental operations of 11 poolside cabanas, generating $45,000 of revenue in 2021. • Played an integral role in the creation and implementation of a resort fee, generating ~$500,000 per year • Works collaboratively with marketing team on a weekly basis • Responsible for social media content creation and promotional activity online • Creates graphics and collateral for resort marketing, including pamphlets, posters Show less

Server

• Aug 2019 - Apr 2021

• Served guests in the Southern Oak Bar and Restaurant. • Experience in drink preparation and inventory control in the Southern Oak Bar. • Works successfully within the restaurant team to provide an exceptional experience for each guest. • Served guests in the Southern Oak Bar and Restaurant. • Experience in drink preparation and inventory control in the Southern Oak Bar. • Works successfully within the restaurant team to provide an exceptional experience for each guest.

Intern

• Jun 2020 - Aug 2020

• Assisted in the planning and execution of various events throughout the summer. • Coordinated on-site including set up and break down as well as administrative work before and after each event. • Managed social media outlets such as Facebook and Instagram accounts for the brand. • Helped to develop new COVID-19 protocols and safety measures for each event. • Assisted in the planning and execution of various events throughout the summer. • Coordinated on-site including set up and break down as well as administrative work before and after each event. • Managed social media outlets such as Facebook and Instagram accounts for the brand. • Helped to develop new COVID-19 protocols and safety measures for each event.

Banquet Server

• Jun 2019 - Aug 2019