Experience

Regency Travel & Tours

• Hospitality
• 200 - 300 Employee

• Travel Consultant

  • Jul 2014 - Present



Robert Bosch Communication Center

• NCR - National Capital Region, Philippines

• Customer Feedback Management Representative

  • May 2014 - Jul 2014

  Working as Customer Feedback Management Representative for Lufthansa Airlines. We respond to customer's feedback regarding baggage, and their flight experience and write appreciation or apology letters. We also investigate if compensation is necessary for passengers affected by flight delays, baggage loss, etc. Working as Customer Feedback Management Representative for Lufthansa Airlines. We respond to customer's feedback regarding baggage, and their flight experience and write appreciation or apology letters. We also investigate if compensation is necessary for passengers affected by flight delays, baggage loss, etc.



William Hill

• United Kingdom
• Gambling Facilities and Casinos
• 700 & Above Employee

• Risk Management Representative

  • Jan 2014 - Apr 2014

  The position is responsible in preventing, detecting, and minimizing harmful effects of fraudulent and unprofitable activities. Investigate alerts about suspicious activities using set procedures/updates on transaction acceptance, account blocking and future checks. Analyze transactions and customer data to find possible links to fraudulent activities. Monitor account registrations, logins, deposits and withdrawals to identify new fraudulent activities, issues and patterns. Coordinate with other departments to resolve risk-related customer concerns. Determine account risk levels, apply appropriate sanctions accordingly and request relevant documents if needed Show less



IGT Solutions

• India
• IT Services and IT Consulting
• 700 & Above Employee

• Customer Service Representative

  • May 2010 - Dec 2013

  Our role is to assist customers via phone regarding their airline concerns like making new booking, changes/cancellations, inquiries and more. Our role is to assist customers via phone regarding their airline concerns like making new booking, changes/cancellations, inquiries and more.