Experience

St. James's Place – Asia & Middle East

• Singapore
• Financial Services
• 300 - 400 Employee

• Relationship Manager

  • Nov 2018 - Present



Furness Building Society

• United Kingdom
• Financial Services
• 1 - 100 Employee

• Procedural Training Consultant (contract)

  • Apr 2018 - May 2018

  Contractor Contractor



Vida Homeloans

• United Kingdom
• Financial Services
• 1 - 100 Employee

• Customer Service Manager/ Underwriting Manager

  • Jul 2017 - Feb 2018



Lloyds Banking Group

• United Kingdom
• Financial Services
• 700 & Above Employee

• Contractor

  • Feb 2016 - Jun 2017



Kensington Mortgage Group

• Skipton

• Technical Business Manager

  • Feb 2015 - Jan 2016



Bupa

• United Kingdom
• Hospitals and Health Care
• 700 & Above Employee

• Regional Training Manager

  • Mar 2013 - Jun 2014



Bradford & Bingley

• Financial Services
• 1 - 100 Employee

• Commercial Relationship Manager

  • Aug 2010 - Jul 2012

  Management of existing lending book- Commercial BTL for Bradford & Bingley, Mortgage Express and NRAM Relationship management, control and assessing potential problems to mitigate risk. Regular meetings held with client base.Successful negotiation of capital reductions and/or redemptions to enable UKAR to repay tax payer debt Submission of high quality reports with recommendations within tight deadlines, whilst managing key portfolios located across the North East Close working relationship with many departments within UKAR Show less

• Training Consultant

  • Oct 2006 - Aug 2010

  Consultation with key stakeholders/business partners to understand their needs and undertake the commission of required solutionsDesign and delivery of training which both met the needs of the business and reflects the needs of policy, compliance and best practice.Coaching and mentoring of the telephony populationProvided Specialist input as a member of project teams to bring new and existing processes up to compliance standardMaintain rigorous evaluation as a pre-requisite of all course delivery.Implementation of a new telephony specific Induction Programme for the Direct call centreDesigned and delivered a programme to up skill telephony teams and managementDelivered Business Action on the Homeless (BAOH) training for an external programmeTrained and accredited to deliver an external providers training programme Show less



abbey

• Financial advisor

  • 1995 - 2006

  Company Representative for Abbey National Life Advised and sold a full range of Mortgage and Financial Planning products Mortgage Underwriting mandate held up to Level 2 Training and motivation of Branch staff to ensure that maximum sales leads were achieved Company Representative for Abbey National Life Advised and sold a full range of Mortgage and Financial Planning products Mortgage Underwriting mandate held up to Level 2 Training and motivation of Branch staff to ensure that maximum sales leads were achieved