Experience

ECRA Group

• United States
• Business Consulting and Services
• 1 - 100 Employee

• Software Quality Assurance Tester

  • Oct 2015 - Present

  - Write and maintain test cases in Selenium (NUnit) for the company website called ECRISS- Execute test cases; choose the test cases appropriate for each scenario and confirm the test cases cover all functionalities- Write bug reports and run functional and regression testing after the bug fixes- Manage documentations – client side manual for each app on ECRISS, App reference manual, release notes, etc.- Communicate with software developers to ensure smooth deployment of the system (bug fixes, release new versions, etc.)- Deploy a working system to the next phases (from Alpha stage to Beta stage, from Beta stage to Production (live) stage)- Set up load testing using loadimpact.com

• IT Manager

  • Dec 2013 - Oct 2015

  - Managed 1 employee (IT Specialist) with daily tasks- Trained the IT Specialist with new technologies and company procedures- Focused on server side management – deployment of new servers, maintained domain A-records and IIS manager, and etc.- Managed IT department finances – stayed in the budget and looking ways to save with new purchases, subscription renewal, hardware and software upgrades- Supported the software development team with deployment of website application called ECRISS, exploratory testing, regression testing, and system testing

• IT Specialist

  • Aug 2011 - Dec 2013

  - Performed maintenance on 39 company servers (Windows 2003, 2008, and 2012)- Deployed virtual machines using Hyper-V-Manager for different educational districts- Wrote and modified Robocopy scripts for the servers (Active Directory, Application, File, and Web servers) which served as a local backup and confirmed each backup was running on schedule- Created documents for IP address management, how-to manuals, MS SQL database inventory, and etc.- Provided Help Desk support including hardware and software installation for all employees, new computer setup, technical support, and office computer maintenance- Created and managed server management schemes



University of Illinois Chicago

• United States
• Higher Education
• 700 & Above Employee

• IT Special Aide - IT Operation

  • Jun 2009 - May 2011

  - Assisted in developing and managing application website for the Psychology Department graduate studies - Provided technical support for graduate advisors with the applications and application website - Provided Help Desk support - technical support for Faculty members, software installation and updates in the computer labs, desktop computer maintenance, etc. - Documented and conducted training sessions with the Application website, Google Enterprise services, and CloudBerry/S3 - Assisted Google Enterprise training, deployment, and management