Experience

Athena

• United States
• Engineering Services
• 1 - 100 Employee

• Executive Partner

  • Aug 2023 - Present

  Providing virtual assistance services. Providing virtual assistance services.



Upwork

• United States
• IT Services and IT Consulting
• 300 - 400 Employee

• Email Administrator

  • Feb 2022 - Present

• Customer Service Specialist

  • Mar 2020 - Present



IBEX

• Germany
• 1 - 100 Employee

• Customer Service Representative, Virtual Assitant

  • Nov 2016 - Mar 2021

  *Maintain customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns in timely manner. *Answer constant flow of customer calls with up to over 50 calls in queue per day. *Entered customer interaction details in CRM to track request document problems and record solutions offered. *Answer billing questions and inquiry and assist customer on their billing disputes and gaining agreement with them on the provided resolutions. *Educate customer on promotions and to overcome objections to enhance sales drive. *Achieve and consistently exceed revenue quota through product and service promotion during routine calls. *Resell the value of customer's existing services and recommend best options for product and services to avoid possible cancellation and retain a loyal customer. *Respond to customer request for products, services and company information. *New service order processing. Show less



VXI PH

• Philippines
• Outsourcing and Offshoring Consulting
• 300 - 400 Employee

• Billing and Sales Expert

  • Jul 2016 - Oct 2016

  *Resolved billing issues that impacted sales and business outcomes. *Helped resolve customer problems quickly with superior customer service. *Identified customer needs, built relationships and overcame objections to drive sales. *Assisted customers on product and services inquiries. *Processed orders and assisted customer in tracking orders. *Resolved billing issues that impacted sales and business outcomes. *Helped resolve customer problems quickly with superior customer service. *Identified customer needs, built relationships and overcame objections to drive sales. *Assisted customers on product and services inquiries. *Processed orders and assisted customer in tracking orders.



Flatworld Solutions

• India
• Outsourcing/Offshoring
• 700 & Above Employee

• Account Executive

  • Jan 2016 - May 2016

  *Cold-called customers to offer products and services. *Negotiated sales deals between customers and agencies, resulting in mutually beneficial agreements and cultivate relationships. *Used targeted questioning strategies to discover insight on prospect needs and requirements. *Managed sales cycle from first contact to establish customer sale and maintained solid customer base, monitoring changes on account profiles. *Cold-called customers to offer products and services. *Negotiated sales deals between customers and agencies, resulting in mutually beneficial agreements and cultivate relationships. *Used targeted questioning strategies to discover insight on prospect needs and requirements. *Managed sales cycle from first contact to establish customer sale and maintained solid customer base, monitoring changes on account profiles.