Experience

Paintings in Hospitals

• United Kingdom
• Non-profit Organizations
• 1 - 100 Employee

• Administrative Assistant

  • Oct 2022 - Present

  Administration assistant to the Team Administration assistant to the Team



Chelsea Practice - NHS General Practice

• Practice Manager

  • Jan 2022 - Jul 2022

  Day to day running of the Practice Role involved: Patient access to services. Making sure that the patient’s needs were core to every aspect of Practice function, and were in line with local and national guidelines Handling of patient complaints and incidents HR - recruitment and retention of staff, maintaining up-to-date documentation, appraisals and PDPs. Ensuring equality, diversity, inclusion, safety and mentoring of staff was acted on. Managing the needs of all staff and reception rota. Organising locum cover where needed for GP sessions, nurse sessions, admin/reception staff. Information and Communication Technology - assessing and ensuring Practice had updated equipment, hardware and software and that adequate IT back up and support was available when needed. Maintenance of premises, ensuring appropriate infection control procedures were in place, as well as fire prevention, security systems and insurance. Regular meetings with Business Manager and Principal Partner, ensuring Practice was compliant with CQC requirements. Involved with Practice strategy, development plans, Business Continuity Plan. Adhering to GDPR Key achievements: Helping coordinate first stage of the Practice move and refurbishment with Architect, Site Manager and builders whilst carrying on with business as usual. Being a visible and accessible Practice Manager on site everyday. Post Covid the staff really appreciated consistent communication, contact and support. Show less



The Tavistock and Portman NHS Foundation Trust

• United Kingdom
• Mental Health Care
• 300 - 400 Employee

• Intake Referrals Manager - Children, Young Adults and Families

  • Jun 2005 - Dec 2021

  Responsible for managing referrals/referral pathways for 0-25yrs for the following two service lines: Camden Integrated Front Door Service (formerly Camden CAMHS which then linked in with Social Services) Complex Needs Service Role involved: First point of contact for patients and professionals, dealing with any queries, concerns or complaints that arise on a regular basis. Ensuring that all incidents were reported and treated in a fair and timely manner. Promotion and execution of the Trust’s Thriving platform - enabling a family/young person to track their referral while waiting for their appointment, as well as utilising other online support and links offered. Weekly referral intake meetings across the service lines Monthly Clinical Governance and Quality meetings Regular meetings with the Service Manager and the CYAF Clinical Lead Admin/Management Team Day-to-day management and support of Intake staff (4) Involved in the recruitment and interviewing for staff, inductions and mentoring Regular monitoring, reviewing and reporting on referral activity and data, ensuring any national and Trust targets were met within allocated deadlines. Keeping track of individual and block funding agreements with the Service Line leads and commissioners as well as developing strategies to assess and improve the effectiveness and efficiency of referral pathways. Key achievements: Developed excellent working knowledge of CAMHS trends and processes. Involved and helped implement NHS England initiatives - 4 week waiting times and mental health support teams in Primary and Secondary Schools across Camden. Show less