Experience

Scrivens Insurance and Investment Solutions

• Canada
• Insurance
• 1 - 100 Employee

• Investment Agent

  • Nov 2006 - Present

  -Contact clients on a daily basis via email, telephone and in person to advise of investment maturities (GIC, RRSP, TFSA and RRIF), discussing options and processing transactions to meet daily deadlines. -Interact with 30 banks, trust companies and credit unions to resolve client issues, inquire and update new products and procedures and ensure that information is shared with the investment team. - Maintaining client files and updating client and Power of Attorney identification in accordance with the Anti - Money Laundering guidelines of each individual financial institution. -Identifying opportunities and referring clients to the Financial Planner, Life Insurance Representative, Personal or Commercial Insurance departments to ensure that the client receives the best solution for their financial and life needs. -Administering estates to advise the estate representative of the procedure to settle the estate, gathering the proper estate documentation for each respective financial institution and following up to ensure that the estate is settled. Show less



Alterna Savings

• Canada
• Financial Services
• 300 - 400 Employee

• • Apr 2006 - Oct 2006

  - Assessing online loan and mortgage applications that were assigned to the branch and contacting the client to gather information to complete the application.-Upsold loan and mortgage insurance for online loan applications- Reviewing the credit applications taken by branch staff, approving or declining the application and coaching the branch staff to advise the client of options if the lending request was declined. - Performed as a personal banker in branch during staff shortages.-Participated in company sales campaigns, 3rd place finish in personal loan insurance sales. Show less

• • Oct 2002 - Apr 2006

  - meeting clients in a branch environment to assess their needs and inform the clients of the banking product would meet these needs.- Opened new accounts, sold GIC, RRSP and RESP investments, personal loans and mortgages. Upsold online banking, loan and mortgage insurance and title insurance.- Referred clients to a Certified Financial Planner for life change planning (paying off a mortgage, retirement, death of a spouse).- Administered loan and mortgage applications and interacted with the lending administration department, lawyers, and the client for closing date issues on on home purchases. - Team player for the branch, assisting with teller operations, safety deposit transactions and opening and closing procedures. Show less



RBC

• Canada
• Banking
• 700 & Above Employee

• • May 1999 - Sep 2002

  - Interacted with clients in a branch environment to discuss their financial needs and recommend the product that would best meet those needs,- Opened news accounts, sold GIC and RBC mutual funds for both Ontario and Quebec residents (licensed for both provinces), performed investment analysis with the Horizons computer program. - Conducted interviews and processed loan and mortgage applications, arranging appraisals, title insurance and up-selling personal loan and mortgage insurance.- Referring clients to the Investment and Retirement Representative, Mobile Mortgage Specialist, RBC Dominion Securities and RBC Insurance when the client needs required a specialized service.- Participated in branch sales campaigns- Team member assisting with reception duties during the lunch hour and vacation leave. Show less

• • Nov 1989 - Apr 1999

  Lending Control Officer, Business Services- Supervised 3 members of the team while also managing a book of clients.- Administered the lending requirements for small, medium and large sized businesses.- Managed the operating credit lines on a daily basis, ensuring the balance was paid down when there was a surplus in the current account and advancing credit when there was an overdraft in the current account.- Communicated with business account managers and business clients and acted on their instructions.- Prepared bank drafts, telephone wires on short notice for businesses.- Resolved issues on a daily basis or held meetings to discuss issues within the team in order to revise or amend procedures to efficiently function as a team. Show less



RBC

• Canada
• Banking
• 700 & Above Employee

• Customer Service Representative - Teller

  • Aug 1986 - Apr 1989

  - Assisted clients with banking transactions processing deposits, withdrawals and transfers for savings and chequing accounts. - Bought and sold foreign currency, sold travellers cheques, prepared bank drafts. - Informed clients of banking products that could save money - account packages. - Resolved client issues or referred clients to a supervisor in order to assist the client and to keep the client line moving in an efficient manner. - Balanced teller drawer on a daily basis. - Assisted the central teller during lunch breaks and performed the central teller tasks during vacation leave, - Administered the automated teller machine transactions and balanced machines daily. - Participated in branch sales campaigns. - Participated in branch audits. Show less