Experience

King's College, Auckland

• New Zealand
• Primary and Secondary Education
• 1 - 100 Employee

• Risk Improvement & Safety Manager

  • Jan 2023 - Present

  Responsible for developing system processes to manage risks, including health and safety issues throughout King's College. This includes managing or eliminating risks through education, policy and practice. I'm actively involved in health and safety throughout the College, and making improvements to the way we manage hazards, risks and health and safety for students, staff and visitors. Responsible for developing system processes to manage risks, including health and safety issues throughout King's College. This includes managing or eliminating risks through education, policy and practice. I'm actively involved in health and safety throughout the College, and making improvements to the way we manage hazards, risks and health and safety for students, staff and visitors.



Whakarongorau Aotearoa // New Zealand Telehealth Services//

• New Zealand
• Hospitals and Health Care
• 200 - 300 Employee

• Head of Quality

  • Jun 2019 - Jan 2023

  Homecare Medical offers a range of phone line services to virtually support Kiwis to stay well and connect them seamlessly with care when they need it. My focus is on quality improvement and acting as a knowledge expert to develop and continually revise clinical information systems, policies and procedures. My team also looks at feedback we receive, performing audits and integrity checks our our processes and systems to identify how we can do better and continually improve the services we provide. Improvements are guided by: - Service user, customer and staff feedback - Internal and external audit outcomes - Performance metrics and analysis - Research protocols and tools Being in an agile organisation, we're continually flexing and evolving to meet the needs of the community. From March to June 2020, I focused solely on COVID Operations where I oversaw the development of call quality review tools specific for the COVID-19 response, utilising a new scoring system. We've also developed supporting documents, processes and reporting systems to make sure we're consistent in our response to COVID. I continue to work in both COVID Operations and our Business-as-Usual Operations. Show less



Emerge Aotearoa Group

• New Zealand
• Mental Health Care
• 200 - 300 Employee

• Quality Improvement Manager

  • May 2017 - Jun 2019

  He aha te mea nui o te ao? He tangata! He tangata! He tangata! What is the most important thing in the world? It is people! It is people! It is people! Emerge Aotearoa is a national provider of social services, including mental health, disability and addiction, employment support, social housing and corrections reintegration. Emerge Aotearoa operates throughout New Zealand with approximately 1,000 staff. We strive to provide mana-enhancing services that promote health and wellbeing for individuals, family, whanau and communities. We are committed to providing the best possible options for the people that we serve. In order to do this, we need to inspire, equip, resource and support every person, system, process and service in the organisation to be improvement focused. Accordingly, my role sees me working in partnership with stakeholders to create a culture of continuous quality improvement. While leading a quality team, I am responsible for: - Supporting and equipping people to apply evidence based improvement, monitoring, assurance and evaluation methodology - Applying continuous improvement principles in operational projects and reviews and identifying opportunities for improvement - Coaching others in the application of continuous improvement principles - Leading, supporting and implementing continuous improvement initiatives - Conducting root cause analysis to understand issues and implementing solutions in line with process improvement principles - Assessing risk associated with process changes and determining corrective action with management - Project managing large scale continuous improvement initiatives - Undertaking cost benefit analysis and reporting Ultimately, its about building a culture of continuous improvement that enables staff and service users to realise their potential Show less



IQMH (Institute for Quality Management in Healthcare)

• Canada
• Hospitals and Health Care
• 1 - 100 Employee

• Program Consultant - Diagnostic Imaging Accreditation

  • Jan 2016 - Mar 2017

  IQMH is Canada’s largest provider of medical laboratory accreditation and proficiency testing. I have been contracted by IQMH to further elevate and enhance confidence in the healthcare system by assisting in the development of Canada’s first ISO 15189 based diagnostic imaging accreditation program. Some of my key responsibilities include: - Adapt IQMH's accredidation requirements (based on ISO 15189) to diagnostic imaging - Incorporate national and provincial acts, regulations and industry requirements and standards into the accreditation requirements - Ensure accreditation criteria are relevant to the Canadian market - Adapt the existing IQMH laboratory assessment model to a diagnostic imaging assessment model - Engage diagnostic imaging experts in various subspecialties to ensure accreditation standards and criteria are appropriate to the Canadian market and that Canadian reference sources are relevant - Establish a pool of assessors and assist with redesigning the medical laboratory assessor training model for diagnostic imaging - Provide the necessary training and support to IQMH personnel and various stakeholders during the development of the diagnostic imaging accreditation program - Present at conferences and relevant meetings - Assist with industry education regarding the ISO-based accreditation model and subsequent concepts Show less



IANZ

• New Zealand
• International Trade and Development
• 1 - 100 Employee

• Radiology Programme Manager

  • Apr 2007 - May 2015

  Responsible for managing and developing the Radiology Accreditation Programme for New Zealand. Liaise with regulatory bodies nationally in addition to international counterparts. Committed to ensuring a quality service is provided to our clients and to members of the public. Currently involved in writing standards to be submitted for international acceptance.

• Accreditation Assessor

  • Jun 2005 - Mar 2007

  Responsible for coordinating and leading a team of technical experts to assess local radiology services against national standards.



Allied Health Professionals Ltd

• Director

  • 2001 - 2004

  Established and ran a recruitment agency for radiographers in New Zealand. Established and ran a recruitment agency for radiographers in New Zealand.