Experience

Livingcity Group

• United Kingdom
• Real Estate
• 1 - 100 Employee

• Client Account Administrator

  • Jul 2015 - Present

  Ardwick Green, Manchester - Maintain accurate property records for a portfolio of properties - Generate service charge, insurance & ground rent demands when applicable - Input all income daily & reconcile all bank accounts monthly - Complete credit control activities - Analyse, input & pay supplier invoices - Produce monthly reports



Barclays

• United Kingdom
• Financial Services
• 700 & Above Employee

• Global Change & Implementation Coordinator

  • Apr 2006 - Jul 2015

  Barclays Technology Centre Radbroke Responsible for initial impact assessment, design, planning and delivery of multiple simultaneous changes into the various IT Service Desks that support colleagues globally. Ensuring effective stakeholder management and timely, effective communications allow for seamless delivery of the change where any identified operational risks are mitigated.

• Onshore Support Analyst

  • Mar 2005 - Apr 2006

  Barclays Technology Centre Radbroke Instrumental in the setup of the team, providing support to offshore colleagues in India, creating operating instructions and team leader guides. Responsible for completing analysis and trending of escalated incidents and performing quality checks on live calls to ensure consistently high levels of service were provided through coaching.

• IT Service Desk Team Leader

  • Aug 2004 - Mar 2005

  Barclays technology Centre Radbroke Manage a team of 20 analysts, responsible for achieving required service levels at the same time as helping individuals improve personal performance through coaching activities and plans.

• IT Service Desk Senior Support Analyst

  • Sep 2003 - Aug 2004

  Barclays Technology Centre Radbroke Provide telephony support relating to IT issues for colleagues based in the UK Branch Network

• Retail Branch Network

  • Aug 1982 - Sep 2003

  South & Central Manchester Mortgage Specialist Sales Advisor Back-office and Counter