Experience

J. J. Keller & Associates, Inc.

• United States
• Business Consulting and Services
• 700 & Above Employee

• Customer Service Representative Level 3

  • Jan 2020 - Present

  • Determining clients' permit needs and how J. J. Keller can best serve those needs. • Researching and resolving permit questions and routes. • Updating client specific profile information. • Educating clients on regulatory requirements and providing interpretations of the law. • Determining clients' permit needs and how J. J. Keller can best serve those needs. • Researching and resolving permit questions and routes. • Updating client specific profile information. • Educating clients on regulatory requirements and providing interpretations of the law.



Oshkosh Police Department

• United States
• Law Enforcement
• 1 - 100 Employee

• Clerical Assistant

  • May 2018 - Jan 2020

  • Created a new filing system for more efficient record accessibility. • Organize, file and maintain confidential police documents. • Process record requests in a favorable manor. • Completed tasks efficiently and in a timely manner. • Serving on the Oshkosh Police Departments mental health committee. • Created a new filing system for more efficient record accessibility. • Organize, file and maintain confidential police documents. • Process record requests in a favorable manor. • Completed tasks efficiently and in a timely manner. • Serving on the Oshkosh Police Departments mental health committee.



City Hall of Oshkosh

• Oshkosh, Wisconsin, United States

• Human Resources Intern

  • May 2019 - Sep 2019

  • Tracked employee and dependent eligibility for benefits. • Maintained confidential employee files. • Creating announcements for upcoming wellness and career fairs. • Organized and maintained FMLA documentation. • Collaborated with HR team to launch new performance management system. • Facilitated the employee training for the new performance management system. • Drafting a new employee equipment policy for the Oshkosh Fire Department. Show less



Menards

• United States
• Retail
• 700 & Above Employee

• Service Desk Cashier

  • Aug 2016 - May 2018

  Assisting guest with returns, purchasing merchandise, answering questions and greeting all guests that come in to the store.Delivered exceptional customer service and genuine concern when addressing guest issues. Build strong relationships with customers while efficiently assisted guests with paying for their merchandise.

• 2nd Assistant Front End Manager

  • Mar 2016 - Aug 2016

  • Managed account payable, receivable and daily available funds. • Organized team meetings where safety training was provided.• Led and collaborated with department managers to conduct new team member interviews.• Delivered exceptional customer service and genuine concern when addressing guest issues. • Provided constructive feedback to employees to promote performance management.



Bluegreen Vacations

• United States
• Hospitality
• 700 & Above Employee

• Guest Services Associate

  • Sep 2015 - Mar 2016

  • Maintained guest satisfaction by efficiently multitasking and providing for guest needs. • Communicated with a diverse guests to answer questions and provided solutions to improve guest experience. • Promoted and maintain confidentiality of guest information. • Maintained guest satisfaction by efficiently multitasking and providing for guest needs. • Communicated with a diverse guests to answer questions and provided solutions to improve guest experience. • Promoted and maintain confidentiality of guest information.



Qualfon/Center Partners

• United States
• Outsourcing and Offshoring Consulting
• 300 - 400 Employee

• Concierge

  • Oct 2014 - Jul 2015

  • Trained and coached phone agents to achieve higher quality assurance goals. • Motivated employees by managing incentive programs and facilitating team building activities. • Maintained a high performance in sales while executing ethical behaviors. • Completed Supervisor Readiness Program • Trained and coached phone agents to achieve higher quality assurance goals. • Motivated employees by managing incentive programs and facilitating team building activities. • Maintained a high performance in sales while executing ethical behaviors. • Completed Supervisor Readiness Program



Oakwood Financial and Affiliates

• Fort Collins, Colorado Area

• Collection Specialist

  • Aug 2013 - Aug 2014

  • Constantly achieved company expectations for collectors on a weekly basis in conjunction with remaining compliant with FDCPA regulations • Coached and advised tenured collectors with candor, integrity and credibility. • Assisted consumers with billing arrangements • Top Collector for three consecutive months • Organized team goals including helping others set and achieve their weekly goals • Conducted audits for quality assurance • Constantly achieved company expectations for collectors on a weekly basis in conjunction with remaining compliant with FDCPA regulations • Coached and advised tenured collectors with candor, integrity and credibility. • Assisted consumers with billing arrangements • Top Collector for three consecutive months • Organized team goals including helping others set and achieve their weekly goals • Conducted audits for quality assurance



Qualfon/Center Partners

• United States
• Outsourcing and Offshoring Consulting
• 300 - 400 Employee

• FLOOR MENTOR

  • May 2013 - Sep 2013

  Completing floor wide training Coach agents on sales techniques Managed teams when supervisors were away Managed floor incentives for agents Consistently achieved queue goals and maintained strong performance

• APC Agent

  • Sep 2010 - May 2013

  Developed and coached new agents in role play squad.Maintained a high performance is sales while executing ethical behaviorsSat in on coaching’s with my supervisor to gain knowledge on how to effectively coach an agentExceeded queue expectations in regards to applications, quality assurance goals and billing efficiencyAssisted in launching Swap My Card for Capital OneCompleted Supervisor Readiness Program