Jane Anyaehie
Event Coordinator at Hans and René- Claim this Profile
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Bio
Credentials
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Certificate of Participation: Federal Competition and Consumer Protection Commission
National Youth Service CorpsJul, 2020- Sep, 2024 -
Certificate of Completion: Professional Diploma in Project Management and Leadership: Module 1
Shaw AcademyJun, 2020- Sep, 2024
Experience
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Hans and René
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Nigeria
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Food and Beverage Services
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1 - 100 Employee
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Event Coordinator
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Apr 2022 - Present
I have a broad knowledge of Managing Event affairs, Coordinating Indoor and Outdoor events, brainstorming and implementing event plans and concepts, ● Liaising and negotiating with vendors● Handling logistics● Developing event feedback surveys ● Handling post-event reports.
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Delivery/Logistics Manager
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Oct 2021 - Mar 2022
● Oversaw daily activities of the delivery team and provided direction and guidance as needed.● Performed resource allocations and workload assignments according to delivery requirements.● Ensured that the team maintained a high level of competence, service delivery and operational excellence.● Building strong relationships with teams and clients to enable effective dialogue exchange between departments● Manage all quality control measures, Health & Safety and Hygiene systems to the desired standard of the organization Show less
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Customer Service Specialist
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Oct 2020 - Jan 2022
● Resolved customers’ complaints while identifying problems and taking appropriate corrective action, significantly increasing client retention.● Demonstrated professional etiquette and manners, improving 30% positive feedback immediately.● Consistently met performance milestones in speed, accuracy, and volume.● Took customers’ orders on the telephone and in person.● Monitored the order fulfilment process (placement to delivery and feedback).● Inventory management
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Lion's Watch Private Security
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Security and Investigations
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Front Desk Officer
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Jan 2020 - Oct 2020
● Oversaw fast-paced front desk operations (Software-assisted data entry covering the use of rooms and facilities). ● Resolved service-related problems and documented actions in the system. ● Built relationships with patrons (improving customer retention rate). ● Sorted mail and other essential data, promoting quick delivery of all messages to recipients. ● Maintained files and records by implementing effective filing systems that boosted efficiency and organization. ● Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel. ● Attended to guests at the front desk and engaged in pleasant conversations while managing the check-in process. Show less
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MultiChoice Group
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South Africa
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Broadcast Media Production and Distribution
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700 & Above Employee
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Customer Service Representative
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Dec 2018 - Jan 2020
● Cultivated customer loyalty, retention strategies and improved related sales. ● Provided primary customer support to internal and external customers. ● Documentation: Tracked and documented requests, complaints and resolutions ● Cultivated customer loyalty, retention strategies and improved related sales. ● Provided primary customer support to internal and external customers. ● Documentation: Tracked and documented requests, complaints and resolutions
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Sales Representative
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Jul 2017 - Nov 2018
● Post Sale follow-up/managed all sales plan activities. ● Implemented marketing and sales campaigns for brand awareness. ● Liaised between parties to coordinate schedules, payments and allocations while managing customer accounts. ● Evaluated inventory and delivery needs, optimizing strategies to meet customer demands. ● Post Sale follow-up/managed all sales plan activities. ● Implemented marketing and sales campaigns for brand awareness. ● Liaised between parties to coordinate schedules, payments and allocations while managing customer accounts. ● Evaluated inventory and delivery needs, optimizing strategies to meet customer demands.
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Education
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2014 - 2018
University of Nigeria, Nsukka
Bachelor's degree, Political Science and Government
Community
