Experience

FUSE THEATRE ENSEMBLE

• United States
• Entertainment
• 1 - 100 Employee

• Board President, Ensemble Member

  • Jan 2021 - Present

• Board Member and Company Member

  • 2018 - Present

  Portland, Oregon, United States



Portland Area Theatre Alliance (PATA)

• Board Member, Executive Secretary

  • 2020 - Present



Capital One

• United States
• Financial Services
• 700 & Above Employee

• Customer Service Coordinator

  • Oct 2011 - Dec 2015

  Portland, Oregon Area Serve as first point of contact for future customers interested in products and services with a Fortune 500 company and one of the top ten banks in the US. Drive an outstanding experience during the card application process by helping the applicant meet their financial needs. Create memorable experiences for customers by personally connecting and making them feel valued, in order to ensure customer retention and recommendation. Provide customer service for credit card customers, accept… Show more Serve as first point of contact for future customers interested in products and services with a Fortune 500 company and one of the top ten banks in the US. Drive an outstanding experience during the card application process by helping the applicant meet their financial needs. Create memorable experiences for customers by personally connecting and making them feel valued, in order to ensure customer retention and recommendation. Provide customer service for credit card customers, accept payments, review transactions, payment history, activate new cards. Minimize customer effort while showing a high level of passion and energy when problem solving on behalf of the customer. Assure speedy resolution of issues by using well defined critical thinking skills. Field inbound calls, answering questions, providing an unmatched customer experience, and handling customer concerns through one call resolution. Utilize a variety of systems and tools to efficiently service the needs of the customer and inform and educate customers to help them make well-informed decisions essential to utilizing their credit card. Make use of listening skills so that effective use of information that is “heard” is fully leveraged. Be a passionate customer service advocate. Make use of excellent grammar, verbal, and vocal skills, as well as exceptional listening, questioning and call control techniques. Show less



Academic Network, A Stericycle Company

• Customer Service Representative 2

  • 2007 - 2011

  Portland, Oregon Area Receive inbound calls from consumers and accurately document adverse event, product quality, questions, and consumer data based on requirements of the call. Identify adverse events reported by customers via phone, email, or message boards. Assign MedDRA medical codes to each adverse event for tracking and trending in the drug safety database. Manage the timely processing and proper reporting of adverse events according to standards dictated by the FDA. Write patient narratives that… Show more Receive inbound calls from consumers and accurately document adverse event, product quality, questions, and consumer data based on requirements of the call. Identify adverse events reported by customers via phone, email, or message boards. Assign MedDRA medical codes to each adverse event for tracking and trending in the drug safety database. Manage the timely processing and proper reporting of adverse events according to standards dictated by the FDA. Write patient narratives that accurately explain the chronological events being reported. Remain current on all medical knowledge as it relates to the product and be aware of all current procedures. Assist in various projects, as assigned. Assist, as necessary, in the development of required documents. Show less



ACS Customer Service

• Team Leader

  • 2004 - 2007

  Portland, Oregon Area Work in a fast paced, high volume, changing environment. Handle inbound calls from customers of many various clients on many different projects. Assist customers with new and existing accounts, website navigation, account billing, and shipping issues. Assist customers in porting their telephone numbers from one carrier to another. Advise customers of credit card offers and upsell related products. Assist customers in filling out credit card applications over phone. Answer… Show more Work in a fast paced, high volume, changing environment. Handle inbound calls from customers of many various clients on many different projects. Assist customers with new and existing accounts, website navigation, account billing, and shipping issues. Assist customers in porting their telephone numbers from one carrier to another. Advise customers of credit card offers and upsell related products. Assist customers in filling out credit card applications over phone. Answer questions on behalf of various government agencies. Conflict resolution Oversee a team consisting of up to 60 representatives. Monitor calls to ensure call quality. Take supervisor control of escalated calls. Implement ongoing feedback and coaching. Manage schedule compliance with IEX Software. Assist in various other projects as needed. Show less