Jane Christine

IT Support Specialist at MCG Computer Australia
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Contact Information
us****@****om
(386) 825-5501
Location
Melbourne, Victoria, Australia, AU

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Credentials

  • The Bits and Bytes of Computer Networking
    Google
    Oct, 2023
    - Nov, 2024
  • Technical Support Fundamentals
    Google
    Sep, 2023
    - Nov, 2024

Experience

  • MCG Computer Australia
    • Australia
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • IT Support Specialist
      • Sep 2022 - Present

      ➜ 𝗜𝗺𝗽𝗹𝗲𝗺𝗲𝗻𝘁𝗶𝗻𝗴 𝗔𝗰𝗿𝗼𝗻𝗶𝘀 𝗧𝗿𝘂𝗲 𝗜𝗺𝗮𝗴𝗲 𝟮𝟬𝟭𝟳: Installing, scheduling, and managing backups, conducting client data backups, checking and confirming backup images, and efficiently restoring data. ➜ 𝗘𝗻𝘀𝘂𝗿𝗶𝗻𝗴 𝗛𝗮𝗿𝗱𝘄𝗮𝗿𝗲 𝗙𝘂𝗻𝗰𝘁𝗶𝗼𝗻𝗮𝗹𝗶𝘁𝘆: Monitoring hard drive health, loading essential drivers, and diagnosing and resolving hardware issues in notebooks and PCs. ➜ 𝗦𝘁𝗿𝗲𝗮𝗺𝗹𝗶𝗻𝗶𝗻𝗴 𝗦𝗼𝗳𝘁𝘄𝗮𝗿𝗲: Conducting thorough scans for virus and spyware removal, optimizing hard drive performance, configuring Windows OS, managing updates and drivers, and facilitating Dropbox for Windows. ➜ 𝗧𝗶𝗰𝗸𝗲𝘁𝗶𝗻𝗴 𝗦𝘆𝘀𝘁𝗲𝗺 𝗘𝘅𝗽𝗲𝗿𝘁𝗶𝘀𝗲: Proficiently utilized the Zoho ticketing system to monitor support queues, promptly respond to support requests, and efficiently manage incidents ➜ 𝗟𝗲𝘃𝗲𝗿𝗮𝗴𝗶𝗻𝗴 𝗖𝗹𝗼𝘂𝗱 𝗦𝗼𝗹𝘂𝘁𝗶𝗼𝗻𝘀: Installing and activating MS Office 365, configuring Outlook, and implementing the MCG Kaseya Module for efficient IT management. ➜ 𝗡𝗲𝘁𝘄𝗼𝗿𝗸 𝗮𝗻𝗱 𝗗𝗲𝘃𝗶𝗰𝗲 𝗢𝗽𝘁𝗶𝗺𝗶𝘇𝗮𝘁𝗶𝗼𝗻: Configuring and scheduling backups with Kaseya, conducting data integrity checks, and streamlining screen, printer, scanner, and NAS Synology configurations. Expertly managing data backup and restoration. ➜ 𝗘𝘅𝗰𝗲𝗽𝘁𝗶𝗼𝗻𝗮𝗹 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗦𝘂𝗽𝗽𝗼𝗿𝘁: Attending to in-house support calls with precision. ➜ 𝗠𝗮𝗰 𝗢𝗦 𝗣𝗿𝗼𝗳𝗶𝗰𝗶𝗲𝗻𝗰𝘆: Conducting Time Machine backups and creating a dual-boot operating system with Boot Camp for versatile computing. Show less

  • Sculpt Pty Ltd
    • Melbourne, Victoria, Australia
    • Customer Support Executive and Sales Consultant
      • Dec 2021 - Jun 2023

      ➜ 𝗣𝗿𝗼𝘃𝗶𝗱𝗲𝗱 𝗘𝘅𝗰𝗲𝗽𝘁𝗶𝗼𝗻𝗮𝗹 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗦𝘂𝗽𝗽𝗼𝗿𝘁: Assisting clients in the UK, USA, and Australia via email, chat, and phone channels, ensuring rapid issue resolution and maximum satisfaction. ➜ 𝗘𝗳𝗳𝗲𝗰𝘁𝗶𝘃𝗲 𝗦𝗮𝗹𝗲𝘀: Successfully generated and delivered persuasive quotes to prospective customers, highlighting the value of products and services. ➜ 𝗘𝗻𝗵𝗮𝗻𝗰𝗲𝗱 𝗖𝗼𝗻𝘃𝗲𝗿𝘀𝗶𝗼𝗻 𝗥𝗮𝘁𝗲𝘀: Executed data-driven follow-up email campaigns, resulting in a remarkable 15% increase in conversion rates. ➜ 𝗕𝘂𝗶𝗹𝘁 𝗧𝗿𝘂𝘀𝘁: Strategically collected and leveraged customer reviews to enhance online reputation and trust. ➜ 𝗖𝗿𝗼𝘀𝘀-𝗳𝘂𝗻𝗰𝘁𝗶𝗼𝗻𝗮𝗹 𝗖𝗼𝗹𝗹𝗮𝗯𝗼𝗿𝗮𝘁𝗶𝗼𝗻: Collaborated cross-functionally to address intricate technical issues, guaranteeing seamless customer experiences. ➜ 𝗦𝗮𝗹𝗲𝘀 𝗦𝘁𝗿𝗮𝘁𝗲𝗴𝘆: Offered valuable insights and recommendations during sales strategy meetings, contributing to process optimization and consistent revenue growth. ➜ 𝗘𝘅𝗰𝗲𝗲𝗱𝗲𝗱 𝗦𝗮𝗹𝗲𝘀 𝗧𝗮𝗿𝗴𝗲𝘁𝘀: Consistently surpassed sales targets, leading to substantial monthly revenue growth. Show less

  • Infosys BPM
    • India
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Process Executive
      • Oct 2018 - Apr 2019

      ➜ 𝗦𝘄𝗶𝗳𝘁 𝗪𝗶-𝗙𝗶 𝗜𝘀𝘀𝘂𝗲 𝗥𝗲𝘀𝗼𝗹𝘂𝘁𝗶𝗼𝗻: Addressed Wi-Fi connectivity issues promptly, identifying root causes and implementing effective solutions within 24 hours, significantly boosting user satisfaction. ➜ 𝗘𝗳𝗳𝗶𝗰𝗶𝗲𝗻𝘁 𝗜𝘀𝘀𝘂𝗲 𝗘𝘀𝗰𝗮𝗹𝗮𝘁𝗶𝗼𝗻: Escalated complex issues to higher-level support teams, ensuring efficient problem resolution and maintaining excellent client relationships. ➜ 𝗧𝗲𝗰𝗵𝗻𝗶𝗰𝗮𝗹 𝗘𝘅𝗽𝗲𝗿𝘁𝗶𝘀𝗲: Maintained an up-to-date understanding of product features and technical specifications, enabling comprehensive and accurate troubleshooting. ➜ 𝗔𝗰𝘁𝗶𝘃𝗲 𝗗𝗶𝗿𝗲𝗰𝘁𝗼𝗿𝘆 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁: Proficiently managed Active Directory support, including user account creation, modification, and troubleshooting, ensuring seamless user experiences. ➜ 𝗧𝗼𝗼𝗹 𝗨𝘁𝗶𝗹𝗶𝘇𝗮𝘁𝗶𝗼𝗻: Skillfully utilized tools such as Active Directory, Exchange, Citrix, Salesforce, SCCM, and more, streamlining processes and enhancing support capabilities. ➜ 𝗥𝗲𝗱𝘂𝗰𝗲𝗱 𝗗𝗼𝘄𝗻𝘁𝗶𝗺𝗲: Achieved a 20% reduction in user downtime through efficient user account configuration management, resulting in increased productivity across the organization. Show less

Education

  • Swinburne University of Technology
    Master's degree, Network and System Administration/Administrator
    2019 - 2021
  • St. Joseph's College Of Engineering
    Bachelor's degree, Electrical, Electronics and Communications Engineering
    2014 - 2018

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