Student Service Specialist - Graduation Services/Transcript Articulation

• Jan 2022 - Present

Adjunct Instructor (Online)

• Aug 2019 - Present

Adminstrator Career Services

• Aug 2020 - Dec 2021

Assist the staff with career assessment presentations, updates and webinars; Conduct team meetings via Microsoft teams to discuss plans of action for assigned projects from the Director of Career Services; Address student, alumni and outside inquiries with professionalism via telephone, email or in person; recommend referral support of other departments and services; support SGA; Phi kappa honor society projects along with any other student centered activities that enhance the educational experience Show less

Adminstrator in the Records Office

• Feb 2019 - Aug 2020

Adhere to the college's mission and value statements; Perform with professionalism, integrity and confidentiality the handling of student/faculty electronic record profiles; Assist the Coordinator with the transferring and input of college transfer credits to students' program of study; Participate and assist with set-up in annual graduation ceremonies; Ensure the accuracy of credential verification to student, employer or law enforcement inquiries; Produce paid transcript request via walk-ins or student email request; Update student records and programs of study Show less

Academic Advisor (part-time)

• Feb 2017 - Feb 2019

Assist, support and offer guidance to students attempting to complete two year degrees; present informal and formal information to students via web advisor portals, email and group presentations; SOAR (Student Orientation through Advising and Registration) management team leader; Created a "drop-in" advising platform during advising month for students; Instruct students on how to register and plan for classes using an installed software by our IT department; Input and retrieve student data from Datatel; Actively volunteer within the community and the college that involve supporting the college's mission statement; Seek ways to improve upon and involve students taking ownership of their educational pathway Show less

Customer Service Representative (part-time)

• Nov 2015 - Feb 2017

Greet visitors and students in a professional manner; Assist students with general questions regarding class schedules; registration; Techlink & Blackboard; Take payments for fees associated with class registrations; parking decals & tickets; sign out keys to instructors and assist with their questions regarding office equipment availability; Collaborate with the director and office staff with any needs of the center regarding walk-in registrations and special events

Case Manager (part-time)

• Aug 2014 - May 2015

Academically advise adult learners regarding continuing educational courses; Electronically sign students into the Workkeys training and provide additional assistance if necessary while students are completing modules; Administer CRC testing; Present information to groups or individuals, via PowerPoint or public speaking, regarding the opportunities available through the Stokes Works grants and its partnerships; Academically advise adult learners regarding continuing educational courses; Electronically sign students into the Workkeys training and provide additional assistance if necessary while students are completing modules; Administer CRC testing; Present information to groups or individuals, via PowerPoint or public speaking, regarding the opportunities available through the Stokes Works grants and its partnerships;

Human Resource Development Instructor (part-time)

• Aug 2013 - Jun 2014

Assist job seekers with online application completions,resume/cover letter writing, career assessments and Workkeys training. Scheduled mock interviews and give constructive feedback to the mock interviewee; Complete forms for month-end report; Help job seekers get enrolled in to the NCWORKS for unemployment insurance and job connection skills; Collaborated with partnering agencies to help the job seeker with economic challenges Assist job seekers with online application completions,resume/cover letter writing, career assessments and Workkeys training. Scheduled mock interviews and give constructive feedback to the mock interviewee; Complete forms for month-end report; Help job seekers get enrolled in to the NCWORKS for unemployment insurance and job connection skills; Collaborated with partnering agencies to help the job seeker with economic challenges

Customer Service/Proctor

• Nov 2012 - Jun 2013

Assist Back-to-Work counselors with administrative work, special assignments and projects Check records and papers for accuracy with attention to detail for completeness and compliance with established standards and procedures Follow-up with clients regarding classes and career readiness certifications via telephone or by e-mail Proctor standardized Testing of Adult Basic Education (TABE) skills, present instructions for testing and score tests on site Prepared vouchers for class enrollment and/or materials Use Datatel where appropriate for verification of student information, class enrollment; identification and any other pertinent information for student accuracy Show less

Yearbook Publishing Consultant

• Nov 1995 - Jan 2010

Managed over 200 yearbook accounts for both private and public education sectors with an estimated value of $3M; Conducted seminars and presented powerpoints on the publishing of yearbooks to school staffs and advisers; Prepared workshops and tours for yearbook staffs and administrators; Offered incentives and helped schools with distribution of their publications Managed over 200 yearbook accounts for both private and public education sectors with an estimated value of $3M; Conducted seminars and presented powerpoints on the publishing of yearbooks to school staffs and advisers; Prepared workshops and tours for yearbook staffs and administrators; Offered incentives and helped schools with distribution of their publications