Operations

Project Manager

• Mar 2017 - Present

Manager, Project Management

• Oct 2019 - Jul 2022

PM Analyst

• Sep 2016 - Feb 2017

Intern - Business/Project Operations

• Jan 2016 - Aug 2016

Business Development Intern

• Jan 2016 - Jun 2016

Asst. Manager - Business Operations and Partner Management

• Jan 2013 - Nov 2013

•Implemented continuous business process improvement plans to solve operational challenges, spotting bottlenecks providing appropriate solutions to improve and deliver value.•Held weekly Program Core Team meetings with customer to provide communication around release dates, project updates, issues, risks to increase visibility and trust•Maintained release plans, held quarterly retrospectives with the customer to provide accurate visibility on project releases, while keeping an open-door for improvements •Negotiated with customers and delivering teams to develop critical success objectives that were tracked throughout the program duration, and successfully met ahead of schedule•Revamped and managed the portfolio management process within IT Operations department to provide consistency of priorities, visibility of work per team, defined roles and responsibilities•Consulted business analysts on feature walkthroughs and regression testing to provide the scrum team with more frequent feedback of requested changes•Advocated for our customers during technical discussions to ensure the least impact for customers, while gaining a deep understanding of what actions customers would have to take due to customer-impacting maintenance•Continued to bridge the gap between Support and Technology, picking up on technical concepts quickly to produce materials that both our Support organization and our customers can leverage to prepare for upcoming technical changes•Fearless in voicing concerns and asking critical questions with executives or project teams to drive towards the best customer experience during a maintenance•Established myself as *the* go-to person in Technology that our Support organization can reach out to in order to understand upcoming technical changes•Led several infrastructure customer readiness programs impacting customers, and analyzed customer cases and feedback after each to understand where improvements could be made for future maintenance Show less

Operations Analyst

• Jun 2012 - Dec 2012

•Data mining across multiple databases to retrieve information to tell the story of why there were positive or negative spikes in data•Extensive work with Excel Pivot Tables to produce tables & charts to relay information that would be easily understandable to outside parties & detailed enough for top management•Created sample Executive Dashboards using Tableau which prepared me for future requests of professional dashboards in a limited time frame•Analyzed data on a variety of critical business drivers which helped the sales team in determining KPIs•Developed relationships with commercial and non-commercial accounts that enabled adding value to the customers.•Developed timely and accurate forecasts for assigned accounts by evaluating and analyzing the current status and processes.•Prepared and delivered effective presentations including month end sales report, forecasts, new business propositions plans to higher level management and partners. Show less

Business Operations Manager

• Jan 2008 - Jan 2010

Executive manager responsible for supporting the company’s growth objectives by maximizing sales and controlling expenses at the retail level. Liaison between divisional office and retail stores. Completed a recognized 6 months executive management training program prior to assuming full responsibility of the operations of three ITC Stores. Supervised over 30 employees at multiple management levels in multiple stores. Opened new flagship store in Delhi (India). •Implemented marketing strategies resulting in a 97% growth of customer base and 83% customer retention. •Initiated two key partnerships (ESPN and Colgate), which resulted in 30% revenue growth. •Documented and edited the standard operating procedures to keep staff informed on policies and procedures and implemented them in 51 business unit centers across India •Recognized for the “best improved” business unit for the year 2008-2009. •Reported sales, shrink, productivity, cash audits, store expenses, and maintenance projects to Director of Operations. •Communicated information between corporate office and stores related to merchandising, policies and procedures, product holds and recalls, and corporate news. •Resolved product and process issues through regular customer feedback resulting in better sales. •Responsible for creative design for prominent displays with customer friendly ambiance by using the latest visual merchandising techniques. •Performed competitive market analysis to make recommendations for future company growth. •Responsible for recruiting, interviewing, and training store staff, store management, District Manager Trainees and District Manager Interns. •Followed up and documented all customer inquiries, compliments, and complaints involving my stores sent from corporate and divisional offices via phone and/or email. Show less

Project Consultant

• Apr 2007 - Oct 2007

• Designed the branding strategy for a budget of Rs75,00,000 (approx. $150,000) for its captive center in india • Structured the roll out plan for their media and communication strategy for the next 12 months with the short term and long term milestones. • Increased conversion rate from 22% to more than 75% and referral rate from 6% to 35%, reducing the attrition rate by more than 50%. • Aided SSI to position itself as a preferable place to work by making it an employer by choice. • Designed the branding strategy for a budget of Rs75,00,000 (approx. $150,000) for its captive center in india • Structured the roll out plan for their media and communication strategy for the next 12 months with the short term and long term milestones. • Increased conversion rate from 22% to more than 75% and referral rate from 6% to 35%, reducing the attrition rate by more than 50%. • Aided SSI to position itself as a preferable place to work by making it an employer by choice.

Management Intern

• Oct 2006 - Mar 2007

• Market research on the "Brand Awareness" of Acer laptops for Indian market. • Orchestrated the data collection through surveys and setting up kiosks to understand the awareness of the brand Acer and its competitors • Secondary resource viz., the company facts and its growth factors were also interlinked to interpret the analyzed data. • Developed planning steps to be implemented to improve the brand awareness in three largest metros of South India: Bangalore, Coimbatore and Chennai. • Identified potential key metrics of a evaluating and raising brand personality. • Identified, evaluated and worked through signing up celebrities for being the Brand Ambassador. • Helped brand awareness and retention to increase from 15% to about 87% (statistically observed target audience, being constant) Show less