Experience

Baringa

• United Kingdom
• Business Consulting and Services
• 700 & Above Employee

• Senior Manager

  • Nov 2022 - Present

  London, England, United Kingdom



Accenture

• Ireland
• Business Consulting and Services
• 700 & Above Employee

• Manager

  • Jul 2019 - Oct 2022

  London, United Kingdom



Barclays UK

• United Kingdom
• Banking
• 700 & Above Employee

• Senior Propositions Manager | VP

  • Jun 2017 - Jun 2019

  London, United Kingdom • Contributing to sustainable growth by providing the front line with access to insights to support enhanced conversations with customers • Responsible for the rollout of Salesforce to over 1,500 Relationship Managers across the Business Bank, and was deemed the best trained and embedded tool the bank has seen • Manage relationships across Coverage, Technology, Digital, Product and cross-entity i.e. Barclaycard and Corporate as well as senior leaders across various areas of the… Show more • Contributing to sustainable growth by providing the front line with access to insights to support enhanced conversations with customers • Responsible for the rollout of Salesforce to over 1,500 Relationship Managers across the Business Bank, and was deemed the best trained and embedded tool the bank has seen • Manage relationships across Coverage, Technology, Digital, Product and cross-entity i.e. Barclaycard and Corporate as well as senior leaders across various areas of the bank • Managed the split of Salesforce during the creation of the ring-fenced bank, working with technology, product and strategy teams • Increase the quality of customer relationships and efficiency of our Relationship Managers • 44% increase in international referrals within 6 weeks of rollout • Proactive collaboration with teams across the business for a supportive partnership and drive to move forwards • Manage a propositions team to support the strategy and delivery of Salesforce and build of APIs. • Additional responsibilities include assessing potential partnerships with fintechs Show less



Barclays Corporate Banking

• United Kingdom
• Banking
• 700 & Above Employee

• Proposition Manager

  • Jul 2015 - Jun 2017

  London, United Kingdom • Responsible for managing the strategy and delivering a digital offering for Relationship Managers across Business and Corporate banking to reduce time spent on client meeting preparation • Pioneered new big data technology platforms within the bank to deliver widget-based information via APIs, which can be securely hosted, outside of the bank. These tested platforms will now aid additional propositions such as the new CMA regulations in information-sharing across banks • Completed the… Show more • Responsible for managing the strategy and delivering a digital offering for Relationship Managers across Business and Corporate banking to reduce time spent on client meeting preparation • Pioneered new big data technology platforms within the bank to deliver widget-based information via APIs, which can be securely hosted, outside of the bank. These tested platforms will now aid additional propositions such as the new CMA regulations in information-sharing across banks • Completed the strategy and proposition development of a dashboard including defining requirements through test and learns, market research, business case development, agreement and promotion of proposition across multiple stakeholders including executive stakeholder groups • Operated ‘agile methodology’ with project and pilot teams to allow continuous feedback loops and iterative enhancements throughout the development prior to national rollout across over 1500 front-line colleagues Show less



Barclays

• United Kingdom
• Financial Services
• 700 & Above Employee

• Graduate Innovation and Strategy Analyst - Global Payments

  • Feb 2015 - Jul 2015

  London, United Kingdom • Directed the migration of circa. 1,500 Global Payments employees to a new idea generation platform in line with the new ‘Go-To’ PCB innovation strategy • Supported innovation through being the main point of contact for the innovation champions, the Pitch-In team, the SeeItOwnItFixIt Team and Global Payments • Created and managed the roll out plan, leading Global Payments innovation champions to train and implement the platform. Successfully completed the pilot, followed by a full… Show more • Directed the migration of circa. 1,500 Global Payments employees to a new idea generation platform in line with the new ‘Go-To’ PCB innovation strategy • Supported innovation through being the main point of contact for the innovation champions, the Pitch-In team, the SeeItOwnItFixIt Team and Global Payments • Created and managed the roll out plan, leading Global Payments innovation champions to train and implement the platform. Successfully completed the pilot, followed by a full implementation • Liaised with directors across corporate banking to understand their views on a potential new product offering. Suspended the build due to insufficient business case benefits • Managed the roll out of a new monitoring tool (Splunk) in Global Payments North America • Analysed and liaised with sectors within Operations who could potentially benefit from the new tool

• Graduate Project Analyst - Client Service

  • Jun 2014 - Feb 2015

  Chester, United Kingdom • Focused on Operational Readiness for two Transform programmes with budgets of £10m: iPortal and corporate Pingit to ensure that the technology was fit for purpose and the business were ready for these new products • Managed the operational readiness for the iPortal Proof of Concept to ensure all aspects were fit for purpose • Contributed to the creation of processes for iPortal and Pingit, to encompass all channels, customers, staff and core activities • Liaised with other parts of… Show more • Focused on Operational Readiness for two Transform programmes with budgets of £10m: iPortal and corporate Pingit to ensure that the technology was fit for purpose and the business were ready for these new products • Managed the operational readiness for the iPortal Proof of Concept to ensure all aspects were fit for purpose • Contributed to the creation of processes for iPortal and Pingit, to encompass all channels, customers, staff and core activities • Liaised with other parts of the business and stakeholders to ensure that end to end designs satisfy business and customer strategy such as the Proof of Concept training strategy • Ran the Pingit remediation activity to obtain ID&V details for all Pingit corporate clients and offer the new reporting product which included creating scenario matrices, training and operational readiness • Managed operational readiness for new and enhanced Pingit flavours such as new QR code formatting, ATM Payments and Pingit SAP via API • Conceptualised and delivered a change forum for all of Client Service to understand, assist and provide a holistic view of all BAU change • Participated in project workshops, engaged stakeholders and subject matter experts at all levels

• Graduate Project Analyst - Trade

  • Sep 2013 - Jun 2014

  Birmingham, United Kingdom • Signed off requirements and engaged in stakeholder management for the implementation of Global PDF Trade forms in 3 continents • Managed projects implementing 80% of the PDFs in this time • Delivered enhancements to current systems completing live proving and managing disaster recovery testing for Blue Prism and Imagestar – an automated scanning system • Completed plan and business case for the migration of pricing and limits from trade to post-sanction fulfilment and closed the… Show more • Signed off requirements and engaged in stakeholder management for the implementation of Global PDF Trade forms in 3 continents • Managed projects implementing 80% of the PDFs in this time • Delivered enhancements to current systems completing live proving and managing disaster recovery testing for Blue Prism and Imagestar – an automated scanning system • Completed plan and business case for the migration of pricing and limits from trade to post-sanction fulfilment and closed the project post-analysis • Supported the re-design of user guides for the new Trade Management System • Assisted in co-ordinating and writing business requirements for the new UAE trade system



Madame Vacances

• France
• Hospitality
• 1 - 100 Employee

• Receptionist

  • May 2011 - Sep 2011

  Montpellier, France • Responsible for dealing with reservations, cancellations, queries and complaints via phone, email, fax and in person. Prepared invoices, dealt with daily cash intake and assisted in training new staff. • Gained an awareness of the hotel business, operating hotel software efficiently and improved my organisation skills, leadership skills, communication skills in both written and spoken French, handling stressful situations and varying my approach depending on a guest’s conduct.



Idiomas 247

• Teacher & Receptionist

  • Feb 2011 - May 2011

  Barcelona, Spain • Carried out one-to-one sessions teaching English to Spanish students between the ages of 9 and 60. Conducted up to 13 classes daily, managed the reception desk and contributed to future voice recordings. • I was able to expand upon my communication skills through teaching and reception work, forming quick and constructive relationships with colleagues and students, time management skills and adapting to each student’s needs.



Fundació Ared

• Spain
• Civic and Social Organizations
• 1 - 100 Employee

• Volunteer: Translator & Interpretor

  • Feb 2011 - May 2011

  Barcelona Area, Spain • Main objective was translating documents pertaining to what the charity had done which allowed development of work relationships and a better understanding of the way the foundation operated. • I also did some interpretation on behalf of the charity at Hewlett Packard in order for HP to support them; this was successfully achieved.



Núcleo de Apoio à Criança com Câncer

• Volunteer

  • Aug 2010 - Dec 2010

  Recife, Pernambuco, Brazil • Tasks included inventing and implementing games with the children and helping organize events. This gave me an insight into coping with adults and children in various and difficult backgrounds and cultures.