Experience

Aventage Labs
• Sri Lanka
• Information Technology & Services
• 1 - 100 Employee
• Head of Marketing & Media Advertising

  • Apr 2022 - Present

Colombo Institute of Research and Psychology (CIRP )
• Sri Lanka
• Higher Education
• 1 - 100 Employee
• Group Head of Marketing

  • Dec 2021 - Apr 2022

APEX Perpetual Holdings
• International Trade and Development
• Head of Marketing

  • Mar 2021 - Dec 2021


Idea Group Limited

• United Kingdom
• IT Services and IT Consulting
• 1 - 100 Employee

• Head Of Corporate Sales- The Skirting Factory

  • Feb 2019 - Dec 2020

• Export Business Development Manager

  • Oct 2017 - Dec 2020

  Develop and execute an annual sales plan to meet or exceed assigned revenue goal. Research, analyze and assess the business needs of each assigned account to determine how Grainger can best align itself as a product and service partner for all current and future purchasing needs. Negotiate significant profitable opportunities both with new and existing key accounts. Improve rate of growth with existing key accounts. Develop and implement value-added programs and metrics that align… Show more Develop and execute an annual sales plan to meet or exceed assigned revenue goal. Research, analyze and assess the business needs of each assigned account to determine how Grainger can best align itself as a product and service partner for all current and future purchasing needs. Negotiate significant profitable opportunities both with new and existing key accounts. Improve rate of growth with existing key accounts. Develop and implement value-added programs and metrics that align the customer’s business objectives with our value proposition. Work cross functionally with internal business partners to support customer business objectives and achieve revenue targets. Coordinate all customer implementation activities.



Global Sales Force BPO, LLP

• General Manager

  • 2013 - 2017

  Managed daily sales operations. Developed and implemented staff training and mentoring programs. Implemented customer quality procedures. Dealt with customer issues in a courteous manner. Ensured that rules of conduct were adhered to during each call. Monitored staff calls for quality assurance purposes. Approved time off requests and prepared staff schedules. Provided initial training for each new call center project. Managed daily sales operations. Developed and implemented staff training and mentoring programs. Implemented customer quality procedures. Dealt with customer issues in a courteous manner. Ensured that rules of conduct were adhered to during each call. Monitored staff calls for quality assurance purposes. Approved time off requests and prepared staff schedules. Provided initial training for each new call center project.



Target Australia

• Australia
• Retail
• 700 & Above Employee

• Customer Service Supervisor

  • 2010 - 2017

  Optimize site processes to ensure high team performance. Determine areas of improvement for cost control and initiate changes. Reduce expenses by minimizing waste and allocating staff levels correctly. Define employee functions and keep individuals on tasks. Implement safety policies to reduce or eliminate incidents. Interviewed, hired, and trained new staff. Optimize site processes to ensure high team performance. Determine areas of improvement for cost control and initiate changes. Reduce expenses by minimizing waste and allocating staff levels correctly. Define employee functions and keep individuals on tasks. Implement safety policies to reduce or eliminate incidents. Interviewed, hired, and trained new staff.