Client Executive

• Jun 2023 - Present

Working with Business and IT Leaders to optimize their Data, Cloud and Applications in Azure. I love to find the best experience in the cloud for you and your organization. My years of experience bring intelligent, productive conversations that support clients' cloud journeys and drive effective, impactful and efficient engagements with the best Architects and Engineers in the business. Working with Business and IT Leaders to optimize their Data, Cloud and Applications in Azure. I love to find the best experience in the cloud for you and your organization. My years of experience bring intelligent, productive conversations that support clients' cloud journeys and drive effective, impactful and efficient engagements with the best Architects and Engineers in the business.

Enterprise Sales Director

• Dec 2022 - May 2023

• Develop and execute national sales and marketing strategies with alliance partners to increase qualified sales leads and support aggressive company growth goals • Identify and develop relationships with key client contacts through networking and tailored outreach, resulting in a strong sales pipeline and increased brand prominence within Microsoft sales teams and client accounts • Manage multi-threaded relationships with key stakeholders, co-lead demonstrations for go-to-market initiatives, and work alongside Solution Architects to craft technically sound engagements aligned with the client's business objectives • Facilitate seamless handoffs and work cross-functionally with Delivery and Project Management throughout the engagement lifecycle • Craft solutions and go-to-market material for OpenAI, Enterprise Data Warehouse, Data Science, Predictive Analytics, Data Visualization, Business Process Automation, Application Modernization, and Cloud Modernization in collaboration with Solution Architects, Practice Leaders, Marketing, and Sales Enablement • Manage pre-sales team resource effectiveness, including coaching, mentoring, and performance management, to assist the Sales team in revenue growth across strategic industries and vertical markets • Lead pricing and margin management, utilizing market benchmarked data and internal cost metrics, to maintain competitive pricing strategies and increase sales and new business development through effective profit margin analysis • Lead the new services design, creation, and planning process, driving profitability while ensuring an effective transition to Service Operations and protecting margins across all team activities • Conduct market analysis, define, design, price, and activate new offers in partnership with cross-functional teams, including Service Operations, Marketing, and Sales, to ensure successful portfolio and territory growth Show less

Business Development Manager

• Jun 2021 - Nov 2022

• Managed sales operations and enablement, consistently exceeding revenue targets and quota goals from 2018-2022 across MidMarket and Enterprise accounts. • Developed and executed effective go-to-market strategies, pricing policies, and streamlined sales processes in alignment with other departments, including Marketing, Alliances, Operations, and Product Development. • Created and maintained sales performance metrics and dashboards using D365 CRM and Power BI to track progress against targets and provide insight into sales team performance. • Established and managed a sales enablement program that included sales training, content development, and lead generation programs resulting in 20% revenue growth for three consecutive years. • Collaborated with Marketing Leadership to identify compelling client success stories and craft written and video content. • Sold and upsold professional consulting services in D365, M365, and Azure platforms, including Data, Automation, AI, Cloud Infrastructure & Application Modernization to CEO, CIO, CFO, COO, and other leadership audience members. • Networked with strategic industry partners resulting in an immediate increase in warm prospect introductions. • Managed and developed sales operations team members, including coaching, mentoring, and performance management to ensure team success. *Portfolio of Advisory and Professional Services Sold: Cloud Design, Migration and Management | Data Platform Design | Data Governance | Cybersecurity|Compliance|Change Management |User Enablement & Adoption |Cloud |Networking |Data Analytics|Digital Collaboration |M365|CRM | ERP | Application Development| AI|RPA|BC/DR|MarTech |Penetration Testing & Vulnerability Assessment | Managed Service Desk | NOC Services | SOC Services Show less

Engagement Manager, BDO Digital

• Jan 2020 - Aug 2022

Engagement Manager

• Jun 2018 - Jan 2020

Effective January 17, 2020, SWC Technology Partners combined with BDO's Technology & Business Transformation Services Practice to form BDO Digital. Effective January 17, 2020, SWC Technology Partners combined with BDO's Technology & Business Transformation Services Practice to form BDO Digital.

Account Engagement Manager

• Nov 2017 - Jun 2018

● Proactively identified, proposed and closed new sales opportunities and drove account growth● Demonstrated senior leadership through coaching, mentoring and developing Junior Account Managers● Recognized and recommended action plans to address new service opportunities consistent with overall companystrategy● Collaborated with internal teams such as: Sales, Engineering and Project Management to prepare pitch materials andproposals as needed● Developed customer relationships through the development and execution of post-sales support plans and portfoliomanagement● Maintained market awareness, conducted ongoing research to locate potential prospects and new clients● Managed sales forecast accuracy on a monthly/quarterly/annual basis***Technology infrastructure from the desktop to the cloud with a single contact & invoice***Cloud Services: UCaaS/HPBX; DRaaS / BCDR Backup & Replication Services; MS 0365; Email Security; Cisco Meraki; Cisco Umbrella; Private & Hybrid Cloud HostingManaged IT Services: Desktop 24/7 Support; Remote & On-Site Presence; Business Value Consulting; Virtual CIO; Technology Vendor Management; Systems MaintenanceNetwork Services: Managed SD WAN; MPLS; Fiber; TDM; SIP; PRI; Managed Failover Protection Show less

Senior Account Manager

• Jan 2014 - Jun 2018

Account Manager

• Oct 2012 - Jan 2014

Build and maintain client relationships with assigned accounts by acting as a customer advocate on service issues to ensure timely resolution. This also includes contacting each assigned customer a minimum of once per quarter with a minimum of 10 customer pro-active contacts per week.Renew customer contracts while minimizing revenue write-down and proposing new value add services with a goal of less than 10% write down if no new services are added.Identify and recommend action plans to address new service opportunities for each assigned customer account in order to reach quarterly sales quota.Enhance the customer experience by:• Successfully on-boarding new customers, including bill review, • Educating customer on new service offerings, • Performing daily internal account reviews, and • Inviting to educational webinars. Show less

Sales Support & Order Coordination

• Mar 2011 - Oct 2012

Customer Service Team Lead

• Aug 2010 - Mar 2011

Volunteer

• Jan 2009 - May 2010

Assisted in the Membership Department Followed up on membership, billing and travel inquiries and delivered information regarding each to museum members and donors Acted as sole museum contact in the Member’s Lounge Provided upkeep and data entry during the museum’s migration to the Raiser’s Edge software Greeted guests and captured membership data Organized mailings and maintained relationships with museum members Assisted in the Membership Department Followed up on membership, billing and travel inquiries and delivered information regarding each to museum members and donors Acted as sole museum contact in the Member’s Lounge Provided upkeep and data entry during the museum’s migration to the Raiser’s Edge software Greeted guests and captured membership data Organized mailings and maintained relationships with museum members

Customer Service Representative

• Apr 2009 - Dec 2009

Administrative Assistant

• Oct 2008 - Apr 2009

Visitor and Membership Services Associate

• Oct 2007 - Jul 2008

Served as museum contact for the visiting public and members. Sold, renewed and upgraded memberships, classes and lectures to members and guests Assisted museum staff during special exhibitions and events to ensure programming completed seamlessly Served as museum contact for the visiting public and members. Sold, renewed and upgraded memberships, classes and lectures to members and guests Assisted museum staff during special exhibitions and events to ensure programming completed seamlessly