Corporate Director Of Human Resources

• Jul 2022 - Present

Regional Human Resources Director

• Jun 2019 - Jul 2022

Human Resources Director

• May 2015 - Jun 2019

Part of the Executive Team that opened up Princess Cruises new flagship "Majestic Princess" from the Monfalcone Shipyard to full operations in the Med. Worked with over 1,400 talented crew in set-up and implementation of new features on board. Oversee the Shipboard Onboarding process by ensuring joining crew feel welcomed and achieve full compliance with mandatory training and requirements.Coaches shipboard Management on fair and consistent performance management processes, including appraisals and performance improvement plans. Analyzes exit interviews, new hire assessment and survey data, monitors crew engagement to identify issues of concerns and recommends strategies to Executive Committee and shore side as appropriate. Helps Facilitate training when ships change Guest Demographics with crew to allow for better cultural understanding and Customer Service. Provide strategic human resources insight into operational issues and goals. Identifies top performers and mentors them for career advancement or promotion. Provide coaching for Management and development and behavioral enrichment. Comply with Fleet Regulations and other internal, external and governmental regulations at all times. Show less

Human Resources Manager

• Jul 2014 - May 2015

Director Of Front Office Operations

• Dec 2012 - Apr 2014

Operated in a high-volume fast paced Downtown City environment with over 1,377 rooms and over 100,000 square feet of Convention Space. Leading hotel in the Starwood Prefered Guest Loyalty Program for 2013. Certified Trainer for Starwood's new Check-in Process of the "The Welcome" and "Farewell" which captures immediate positive Guest Interactions. Developed Unionized and Non Unionized Associates simultaneously within the Department Managed the Health and Fitness Club within the Hotel Operated in a high-volume fast paced Downtown City environment with over 1,377 rooms and over 100,000 square feet of Convention Space. Leading hotel in the Starwood Prefered Guest Loyalty Program for 2013. Certified Trainer for Starwood's new Check-in Process of the "The Welcome" and "Farewell" which captures immediate positive Guest Interactions. Developed Unionized and Non Unionized Associates simultaneously within the Department Managed the Health and Fitness Club within the Hotel

Guest Services Manager

• Aug 2005 - Dec 2012

Ensure guest satisfaction for up to 4300 guests at a time and provide support to the Executive commitee, and Department Managers. Direct and Manage ship property operations to assure optimum performance and continual improvement in Guest Services, Employees, Sales/Marketing, Ships appearance and profit/financial control. - Manage all shipboard guest communications components, employee relations, guest satisfaction, issues and crisis managment and other events impacting the image of the company. -Public relations face and voice especially during times of situations iof a sensitive nature. -Strategic planning, training and coaching of multi-national team to achieve goals and develop exceptional guest services culture. Show less

Executive Assistant

• Jun 2003 - Jul 2005

Account Executive

• Oct 2002 - Dec 2003

Developed and implemented press releases, promotional campaign scripts, print and radio advertising. Supervised a production team and managed 45 national automotive accounts for Southern California Autonation Dealers. Developed and implemented press releases, promotional campaign scripts, print and radio advertising. Supervised a production team and managed 45 national automotive accounts for Southern California Autonation Dealers.