Jana Klatikova, PMI-PBA
Business & Performance Analyst at Orange Business Services- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
Topline Score
Bio
Juraj Palovic
I would like to refer Jana Petrikova for her constant outstanding performance in all her assigned projects she worked on in Customer Billing Improvements Program in AT&T. Jana is already a complete Project Manager / Business Analyst and is capable of leading any assignment, working completely independent and striving to finish all tasks on time. Biggest strengths are great organization and communication skills, collaboration with stakeholders. Our stakeholders appreciated her work and gave her highest ratings and maximum response rate on satisfaction surveys she sent out after each closed project. It was a honor working with you Janka.
Juraj Palovic
I would like to refer Jana Petrikova for her constant outstanding performance in all her assigned projects she worked on in Customer Billing Improvements Program in AT&T. Jana is already a complete Project Manager / Business Analyst and is capable of leading any assignment, working completely independent and striving to finish all tasks on time. Biggest strengths are great organization and communication skills, collaboration with stakeholders. Our stakeholders appreciated her work and gave her highest ratings and maximum response rate on satisfaction surveys she sent out after each closed project. It was a honor working with you Janka.
Juraj Palovic
I would like to refer Jana Petrikova for her constant outstanding performance in all her assigned projects she worked on in Customer Billing Improvements Program in AT&T. Jana is already a complete Project Manager / Business Analyst and is capable of leading any assignment, working completely independent and striving to finish all tasks on time. Biggest strengths are great organization and communication skills, collaboration with stakeholders. Our stakeholders appreciated her work and gave her highest ratings and maximum response rate on satisfaction surveys she sent out after each closed project. It was a honor working with you Janka.
Juraj Palovic
I would like to refer Jana Petrikova for her constant outstanding performance in all her assigned projects she worked on in Customer Billing Improvements Program in AT&T. Jana is already a complete Project Manager / Business Analyst and is capable of leading any assignment, working completely independent and striving to finish all tasks on time. Biggest strengths are great organization and communication skills, collaboration with stakeholders. Our stakeholders appreciated her work and gave her highest ratings and maximum response rate on satisfaction surveys she sent out after each closed project. It was a honor working with you Janka.
Experience
-
Orange Business Services
-
France
-
IT Services and IT Consulting
-
700 & Above Employee
-
Business & Performance Analyst
-
Dec 2018 - Present
-
-
-
AT&T
-
United States
-
Telecommunications
-
700 & Above Employee
-
Billing Business Analyst-Process Improvement Specialist
-
May 2015 - Jul 2018
Projects lead within Customer billing improvements and billing infrastructure enhancement program - incl. both project management and business analysis activitiesDelivery of feasibility studies Creation and presentation of business cases for improvementCross-functional stakeholder managementLean methodology utilizatizationCreation of internal business analysis "cookbooks" to be used for certain types of projects Trainings delivery to larger audience (etc.Lean, A3 problem solving and Meeting minutes guidelines & standards)Examples of projects:-Implementation of e- invoicing and e-ledger (government mandate mandate)-Streamlined reporting for customer-Implementation of tax rate change in billing systems (government mandate)-Bank account change process improvement-International payment issues root cause analysis and internal education material creation-Cash allocation and credit memo process improvement
-
-
-
-
Account Manager
-
Nov 2014 - Apr 2015
Main point of contact for a number of vendors that have been onboarded on a processEducation of these vendors on the process changeResolution of any problems the vendor has in relation to shortage disputesDive-deep analysis using data warehouse My work is resulting in finding and eliminating the root cause of shortages on vendor accounts
-
-
Finance Operations Analyst - Integrations and Subsidiaries
-
Feb 2013 - Oct 2014
Integration and transition of AP processes of recently acquired companiesInvoice compliance controllership and invoice processingMain point of contact for suppliers/vendors Directing vendor requests to teams responsible a coordinating fulfillment of tasksEducation of different teams on various themes (vendor data set up and maintenance)Statement reconciliationsReportingProcess standardization and improvements - Kaizen projects leader and paricipantProcess owner, responsibility for process maps creation and updatesEducation of new joinersOverall AP supervision
-
-
Education
-
-
City University of Seattle
BSBA, Business Administration
Community
