Experience

mBank CZ

• Czechia
• Banking
• 100 - 200 Employee

• Compliance Specialist

  • Jan 2022 - Present



ING

• Netherlands
• Banking
• 700 & Above Employee

• KYC CoE Associate

  • Jan 2019 - Nov 2021

  Acted as a subject matter expert on customer due dilligence and transaction monitoringActed as a quality monitoring and quality control lead: In charge of pass rates on due dilligence files; follow up on failed cases, defined mitigation measures and followed up on their completion; ensured that KYC Operations team was informed and trainedPerformed gap assessement and reviews of numerous procedures and work instructions related to crucial KYC processes, ensured gaps were timely closedFollowed up on timely remediation of key portfolios, drafted sign-off documentation in close cooperation with the KYC LeadParticipated in a structural solutions project implementing a new transaction monitoring solution. Designed a new end-to-end alert handling and hit handling process and a new local procedure Show less

• RB Operations Mortgage Specialist

  • Jan 2018 - Dec 2018

  Close cooperation with internal and external legal departments oncreating contractual and non-contractual documentation.Proposal of methods and procedures for checking and managingdocuments received from clients.Partial cooperation on global project aiming to streamline andconsolidate processes for mortgages within Czech Republic, Spain,France and Italy.



CSOB

• Czechia
• Banking
• 700 & Above Employee

• Pracovník pro řízení distribuční sítě / Distribution Network Employee

  • May 2016 - Dec 2017

  Internal announcements of news concerning products, processes and regulations for branch employees

• Interní lektor / Internal corporate trainer

  • Apr 2015 - Apr 2016

  Complex training for branches and call centre employees including training materials and time schedule. Preparation of progress and competence tests



Hypotecni banka

• Czechia
• Banking
• 100 - 200 Employee

• Hypoteční bankéř / Mortgage banker

  • May 2011 - Mar 2015

  In depth analysis of documents received from potential clients, consultation of process applications including proposal of conditions for disbursement and following steps Setup of internal processes for on-line mortgage team Training new colleagues In depth analysis of documents received from potential clients, consultation of process applications including proposal of conditions for disbursement and following steps Setup of internal processes for on-line mortgage team Training new colleagues



CSOB

• Czechia
• Banking
• 700 & Above Employee

• Klientský pracovník

  • Aug 2008 - Apr 2011

  Obsluha klientů v oblasti hotovostních i bezhotovostních plateb, spotřebitelských úvěrů, hypoték i investic. Zástupce manažera finančního centra. Zaškolení nových kolegů. Obsluha klientů v oblasti hotovostních i bezhotovostních plateb, spotřebitelských úvěrů, hypoték i investic. Zástupce manažera finančního centra. Zaškolení nových kolegů.



mBank, S.A., organizační složka

• Okres Ostrava-město, Česká republika

• Bankovní poradce

  • Mar 2008 - Aug 2008

  Poradenství klientům v oblasti depozitních a úvěrových produktů. Aktivní nabídka produktů po telefonu. Poradenství klientům v oblasti depozitních a úvěrových produktů. Aktivní nabídka produktů po telefonu.



Orbis 4 all, s.r.o.

• Okres Ostrava-město, Česká republika

• Produktový poradce

  • Sep 2007 - Mar 2008

  Zprostředkování obchodu a služeb pro společnost T-Mobile Czech Republic, a.s. a Citibank Europe plc., a to pod záštitou společnosti Orbis 4 all, s.r.o. Osobní jednání s cílovým zákazníkem a zajištění administrativy spojené s prodejem produktů. Zprostředkování obchodu a služeb pro společnost T-Mobile Czech Republic, a.s. a Citibank Europe plc., a to pod záštitou společnosti Orbis 4 all, s.r.o. Osobní jednání s cílovým zákazníkem a zajištění administrativy spojené s prodejem produktů.