Experience

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• United States
• Telecommunications
• 1 - 100 Employee

• Customer Service/Sale Representative

  • Jul 2010 - Present

  • Complete billing and service order audits in SuiteSolutions(CRM) as assigned by management • Consistent at meeting and exceeding sales and quality objectives • Complete assigned tasks in a timely manor • Market digital TV, high-speed internet and phone service to new and old HickoryTech customers • Update customer information daily • Send out mailing to customers regarding new services or to update customer information • Respond to questions via phone and e-mail regarding billing, new products, and general questions • Involved in setting quarterly product marketing promotions o Provided customer feedback to prior marketing materials and promotions o Involved in discussions regarding new marketing materials and promotions Show less



Sprint

• United States
• Telecommunications
• 700 & Above Employee

• Implementation Specialist/Customer Service Representative

  • 2008 - 2010

  • Promoted to Implementation Specialist in November of 2009 • Managed and monitored 180+ accounts by following-up on customer orders, billing reconciliations, order monitoring, equipment tracking and being available when a customer has an issue • Worked closely with outside vendors and sales team to ensure the customer has with the best experience possible and all needs are meet • Updated customer information efficiently and effectively electronically in Ensemble • Marketed a wide variety of products to Sprint customers • Asked to mentor new employees on soft skills, Ensemble system and multi-tasking • Exceeded center goals in all aspects of the position Show less



Minnesota State University, Mankato

• United States
• Higher Education
• 700 & Above Employee

• Student Supervisor/Caller

  • 2002 - 2006

  • Promoted to student assistant supervisor in 2005 • Raised over $45,000 for MSU campus • Updated prospect information daily • Supervised and motivated 21 student callers on a daily basis • Trained new student callers in operating systems, fundraising techniques and soft skills • Named caller of the semester and most successful fundraiser on behalf of the College of Business and the College of Science Engineering and Technology in 2005 • Promoted to student assistant supervisor in 2005 • Raised over $45,000 for MSU campus • Updated prospect information daily • Supervised and motivated 21 student callers on a daily basis • Trained new student callers in operating systems, fundraising techniques and soft skills • Named caller of the semester and most successful fundraiser on behalf of the College of Business and the College of Science Engineering and Technology in 2005