Experience

TCGplayer

• United States
• Technology, Information and Internet
• 200 - 300 Employee

• Fraud Specialist, Trust & Safety

  • Jan 2021 - Present

  Brooklyn, NY -Research buyer accounts for fraudulent activity in Sift -Block, flag and monitor potentially fraudulent accounts -Create tickets for further account research via ZenDesk -Review PayPal disputes and Braintree chargebacks and submit requested information/proof of account activity -Skilled in ATO and IP tracking -Open, resolve and close ZenDesk tickets -Identify and research suspicious IP addresses -Communicate and update customers via PayPal platform and ZenDesk of dispute… Show more -Research buyer accounts for fraudulent activity in Sift -Block, flag and monitor potentially fraudulent accounts -Create tickets for further account research via ZenDesk -Review PayPal disputes and Braintree chargebacks and submit requested information/proof of account activity -Skilled in ATO and IP tracking -Open, resolve and close ZenDesk tickets -Identify and research suspicious IP addresses -Communicate and update customers via PayPal platform and ZenDesk of dispute and chargeback updates -Assist in the creating and updates of SOPs Show less



Sun Light & Power

• United States
• Renewables & Environment
• 1 - 100 Employee

• Sales & Marketing Assistant and Sustainability Lead

  • Apr 2018 - Mar 2020

  Berkeley, CA -Sustainability leader -Worked with Marketing Manager to develop sustainable targeting and messaging strategy -Member of the company’s Green Team -Active role with Senior Management Team -Collected, analyzed and compiled B Corp documents for certificate renewal -Renewed and applied for green awards and green certifications -Researched marketing and sales trends for solar across the San Francisco Bay Area -Updated website via WordPress and Drupal -Tracked supervisor’s… Show more -Sustainability leader -Worked with Marketing Manager to develop sustainable targeting and messaging strategy -Member of the company’s Green Team -Active role with Senior Management Team -Collected, analyzed and compiled B Corp documents for certificate renewal -Renewed and applied for green awards and green certifications -Researched marketing and sales trends for solar across the San Francisco Bay Area -Updated website via WordPress and Drupal -Tracked supervisor’s activities and appointments via Google Calendar and Trello -Reviewed, updated and published NPS reports and trends -Researched and compiled customer reviews for projects and service requests -Booked travel and conferences for the sales and marketing teams -First contact for leads via the company website, phone calls and emails -Assigned leads to appropriate project developers -Assisted with RFP creation and replies

• Engineering Administrative Assistant

  • Aug 2017 - Apr 2018

  Berkeley, CA Processed and entered engineering drawings into database Interpreted and organized engineering drawings Collected, analyzed and compiled structural, MEP, and architectural drawings Worked with Project Managers to ensure that all drawings and updates were on file Contacted contractors, sub contractors, architectural firms or construction companies to request updated drawing sets Ordered permit sets for engineering review and submittal Contacted AHJs for information required for… Show more Processed and entered engineering drawings into database Interpreted and organized engineering drawings Collected, analyzed and compiled structural, MEP, and architectural drawings Worked with Project Managers to ensure that all drawings and updates were on file Contacted contractors, sub contractors, architectural firms or construction companies to request updated drawing sets Ordered permit sets for engineering review and submittal Contacted AHJs for information required for new construction, rehab and retrofit projects



Avantus

• United States
• Renewable Energy Power Generation
• 100 - 200 Employee

• Office Manager

  • Mar 2017 - Aug 2017

  San Francisco Bay Area • Managed day-to-day office functions • Booked conferences and expos for upper management • Head of recycling program • In charge of office maintenance and security contact • Worked closely with outside vendors



Raymond James

• United States
• Financial Services
• 700 & Above Employee

• Office Manager & Executive Assistant

  • Nov 2011 - Sep 2016

  New York, NY and San Francisco Bay Area • In charge of recycling initiatives across several departments • Arranged complex office relocation in New York City • Booked travel for over 40 employees • Completed expense reports for all New York and San Francisco employees • Office Manager • Managed the clients and sales databases



Forbes

• United States
• Book and Periodical Publishing
• 700 & Above Employee

• Executive Support

  • Sep 2009 - Nov 2011

  New York, NY • Executive support to Steve Forbes • Backup support for Timothy, Christopher and Robert Forbes • Worked on assigned projects • Helped in the reorganization of Steve Forbes’ extensive client contact database • Organized and distributed mail, faxes, and emails • Acted as gatekeeper for phone calls and emails • Managed the Boardroom calendar, including scheduling of meeting rooms • Assisted with the annual restaurant edition of Forbes Magazine • Completed complicated… Show more • Executive support to Steve Forbes • Backup support for Timothy, Christopher and Robert Forbes • Worked on assigned projects • Helped in the reorganization of Steve Forbes’ extensive client contact database • Organized and distributed mail, faxes, and emails • Acted as gatekeeper for phone calls and emails • Managed the Boardroom calendar, including scheduling of meeting rooms • Assisted with the annual restaurant edition of Forbes Magazine • Completed complicated expense reports • Booked domestic and international travel Show less



PayPal

• United States
• Software Development
• 700 & Above Employee

• Merchant Fraud Senior Agent

  • Jul 2002 - Mar 2009

  Greater Omaha Area • Gatekeeper for senior staff to determine escalated issues • Served as de facto deputy head of the department • Tracked fraudulent bank and credit card accounts • Extensive research into account fraudulent activity via LexisNexis and internal tools • Closed accounts due to financial risk (KYC and AML) • Conducted extensive training for individuals and groups of up to 50 people



DTN

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Assistant to the Director of Energy Sales

  • Nov 1997 - Jul 2002

  Greater Omaha Area • Executive Support • Executed administrative activities for a 50 person sales team • Prepared sales reports and presentations • Scheduled meetings for the Director of Sales • Maintained the client and sales database containing thousands of clients