Jana Reichelt

Sales Support Manager at Mercury NZ
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Contact Information
us****@****om
(386) 825-5501
Location
Mermaid Beach, Queensland, Australia, AU

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Credentials

  • ICAgile Certified Professional - Agile Team Facilitation
    ICAgile
    Jun, 2022
    - Nov, 2024

Experience

  • Mercury NZ
    • New Zealand
    • Utilities
    • 700 & Above Employee
    • Sales Support Manager
      • Jun 2023 - Present

      In June 2023, Mercury brought the two brands Mercury and Trustpower together under singular brand of Mercury. My current role remains the same as it previously was with Trustpower just with a title change from 'Coordinator' to 'Manager'. In June 2023, Mercury brought the two brands Mercury and Trustpower together under singular brand of Mercury. My current role remains the same as it previously was with Trustpower just with a title change from 'Coordinator' to 'Manager'.

  • Trustpower
    • New Zealand
    • Utilities
    • 200 - 300 Employee
    • Sales Support Coordinator
      • Feb 2021 - Jun 2023

      • Managing and leading the Sales Support team and functions• Managing all Sales Agent recruitment, selection, and employee lifecycle processes• Coordinate HR processes in consultation with the HR team, to support and guide Sales Team Managers through any pressing matters• Performance monitoring and reporting which includes implementing performance improvement plans when required to enhance agents’ overall performance• FTE forecasting and planning• Support and enable Sales Team Managers to effectively manage and coach their teams• Conflict resolution Show less

    • Assistant Sales Manager
      • Feb 2019 - Feb 2021

      • Assisted in the day-to-day operations of a sales team, sharing knowledge and motivating a team of skilled Sales Agents. This included support with customer queries, and with the sign up process/systems used.• Completed daily reporting from in-house software and platforms to provide insight across a range of measures, i.e. sales agent activity, attendance, and performance.• Used call monitoring information to identify specific needs for agent training and coaching.

    • Telesales Representative
      • Feb 2016 - Feb 2019

      • Made proactive sales calls to new and existing customers (cold call and inbound experience).• Used appropriate sales techniques and methods to convert.• Achieved sales targets and assisted customers with their needs for the best quality of service.

  • Cotton On Group
    • Australia
    • Retail
    • 700 & Above Employee
    • Retail Salesperson
      • Mar 2012 - Feb 2016

      • Customer service and processing sales. • Produced daily reporting, planning, and figures. • Handled cash and banking. • Customer service and processing sales. • Produced daily reporting, planning, and figures. • Handled cash and banking.

Education

  • The University of Waikato
    Bachelor of Teaching Primary, Teaching
    2013 - 2015

Community

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