Experience

Infinite Recruiting Resources, LLC
• Training Consultant

  • Feb 2012 - Present


CDC Software

• United States
• Software Development
• 1 - 100 Employee

• Director, Education Services

  • Feb 2008 - Dec 2011

• Director, Education Services

  • Feb 2008 - Dec 2011

  Managed all aspects of Education Services team responsible for course development and training delivery for ERP and CRM software applications. Directed the development of training solutions for clients that included: administrator, developer and end user courses. Maintained full P&L accountability and led a team of 10 direct reports. Key Achievements:Established and led the company's first formal Change Management practice, offering new change management and training services for CRM clients with large user deployments (+ 2,000) and highly customized systems. Developed project plans and managed the design of courseware to support the introduction of new applications, new processes, and new on-demand Web-based initiatives utilizing Instructional Systems Design.Consulted with clients, performed needs and task analyses, training design documents and project managed the implementation of various learning solutions for CRM clients.Conducted needs analysis, collaborated with subject matter experts, and employed sound instructional theory to design instructor-led and Flash based e-Learning content for new CRM product releases. Show less



Instructional Design Systems

• United States
• Business Skills Training

• VP Training Development

  • Jan 2003 - Oct 2006

• Vice President & Co-Owner

  • Jan 2003 - Oct 2006

  Provided leadership for all aspects of training program development and delivery including: management of development teams, instructional design, project management, and business development activities. Built and led training development organization from ground zero, spearheaded instructional design standards and staff development to field an organization capable of serving the needs of multiple clients and numerous training interventions simultaneously. Recruited, mentored and trained employees and contractors on IDS methodologies, procedures, process for development and client interactions. Maintained full P& L accountability and led team of 12 direct reports.Key Achievements:Directed the development of 36 custom training programs that resulted in $1.5 million in revenue.Designed and co-developed a "Sales Best Practices" training workshop for 200 veterinarian pharmaceutical territory sales managers delivered on a district basis by regional and district managers. Designed and co-developed a technology training project on Microsoft CRM for a veterinarian pharmaceutical sales organization. This training solution provided 8 hours of instructor-led training, 150 page reference documentation, 30 page laminated job aide, participant workbooks, instructor guide, instructor presentation slides and a Train-the-Trainer session.Designed, developed and managed a commercial sales training course for pest control account managers. This project included: needs assessment, collection and review of source materials, SME interviews, course design, development, project management, pilot assessment and final course production. This course provided 40 hours of pre-class field training, 40 hours of classroom instruction and a mentor guide. Show less



Clarus Corporation

• Software Development
• 1 - 100 Employee

• Director, Education Services

  • Mar 1998 - May 2002

  Managed Education Services team responsible for course development and training delivery for ERP/HR Financials and eCommerce software applications. Established and implemented the strategy and infrastructure for the education/training organization from ground zero. Built and led a team of 14 direct reports responsible for successful delivery of classroom training and web-based training applications development. Managed all aspects of Education Services business to meet and exceed annual revenue and profit projections. Maintained full P&L accountability. Show less