Experience

Energetik

• United Kingdom
• Utilities
• 1 - 100 Employee

• Compliance Manager

  • Apr 2021 - Present



FRETWELL PRINT AND DESIGN LIMITED

• United Kingdom
• Printing Services

• HR & Compliance Officer

  • Apr 2017 - Apr 2021

  Develop, implement, enforce, and evaluate policies and procedures. Recruit, select, train, assign, schedule, coach, counsel, and discipline employees. Communicate job expectations including, planning, monitoring, appraising, and reviewing job contributions. Examine financial data and use them to improve profitability. Contribute operations information and recommendations to strategic plans and reviews. Prepare and complete action plans, implement production, productivity, quality, and customer-service standards. Resolve problems, complete audits, and identify trends. ● Exceeded role expectations, and introduced non-conformance management, process reviews, and initiated department head meetings. ● Developed strong relationships among managers, partners, and employees Show less



First Bus

• Bradford

• Administration Team Leader

  • Jun 2016 - Nov 2016

  Short term temporary contract managing Revenue and Fleet Admin teams Oversaw two 13-member teams within Revenue and Fleet Admin division. Delegated tasks and set deadlines for internal team. Generated and shared comprehensive and detailed reports about team performance, mission-related objectives, and deadlines. Provided encouragement to team members, including communicating team goals and identifying areas for new training or skill checks. Determined training needs and provided coaching. Managed inventories and stock, including keeping detailed records of inventory use and sales, and advising management on ordering where necessary. Developed strategies to promote team member adherence to company regulations and performance goals ● Provided quality customer service, including interacting with customers, answering customer enquiries, and effectively handling customer complaints ● Created inspiring team environment with open communication culture. Show less



RAC

• United Kingdom
• Vehicle Repair and Maintenance
• 700 & Above Employee

• Operational Support Team Leader

  • Jul 2013 - Jun 2016

  Ensured all operations were carried out appropriately and cost-effectively. Improved operational management systems, processes, and best practices. Performed quality controls and monitored production KPIs. Managed budgets and forecasts. Facilitated recruiting, training, and supervising staff. Formulated strategic and operational objectives. Helped organisation’s processes remain legally compliant. Conducted team meetings to update members on best practices and continuing expectations. Compiled and shared comprehensive and detailed reports about team performance, mission-related objectives, and deadlines ● Implemented IDP and Carnet de Passage application processes ● Coached and motivated teammates to meet and exceed expectations. Show less



Switch2 Energy Limited

• United Kingdom
• Utilities
• 1 - 100 Employee

• Billing Team Leader - Consumer Services

  • Aug 2005 - May 2012

  Supervised billing team of eight personnel. Ensured client’s SLA’s were being adhered to and all energy bills were issued correctly and timely. Guided employee actions by researching, developing, writing, and updating billing policies, procedures, methods, and guidelines. Oversaw management of billing and invoicing processes and liaised with separate credit control team, transferring accounts that fell into arrears, and advising if there were any special circumstances to be taken into consideration before taking further debt collection action. Approved credit memos by reviewing documentation. ● Accomplished billing departmental objectives by measuring billing results against plans, evaluating and improving methods, and collaborating with IT to design and build customer account database record system. ● Generated monthly issue of 10,500 bills/£725,220 pcm. Show less



Stephenson Chemicals

• Bradford

• Divisional Support Team Leader

  • Sep 2001 - Jul 2005

  Planned and coordinated administrative procedures and systems, devising ways to streamline processes for recycling division. Managed schedules and deadlines and assisted Division Manager. Monitored inventory of office supplies and purchasing of new material with attention to budgetary constraints. Ensured office operations adhere to policies and regulations. Managed office budgets. Prepared letters, presentations, and reports. ● Spearheaded efficient functioning of office through wide range of administrative, financial, and managerial tasks. Show less



CarnaudMetalbox Engineering Limited

• United Kingdom
• Machinery Manufacturing
• 100 - 200 Employee

• Service Team Leader

  • Feb 1995 - Aug 2001

  Manage the workflow and resource allocation for a team of 14 worldwide service engineers. Ensure correct skill is matched to each job. Ensure billing or warranty procedure is completed. Manage the workflow and resource allocation for a team of 14 worldwide service engineers. Ensure correct skill is matched to each job. Ensure billing or warranty procedure is completed.