Experience

RESTO Athletic

• United States
• Apparel Manufacturing
• 1 - 100 Employee

• Customer Service / Sales Representative

  • Jan 2023 - Present



Hipstr

• United States

• Customer Service Specialist

  • Mar 2021 - Mar 2023

  -Maintains good relationships with clients and partners in order to provide exceptional service. -Responds to clients and partners inquiries via email and chat -Data Entry -Lead Generation / Partner research -Maintains good relationships with clients and partners in order to provide exceptional service. -Responds to clients and partners inquiries via email and chat -Data Entry -Lead Generation / Partner research



FitTrack

• Wellness and Fitness Services
• 1 - 100 Employee

• Technical Support Specialist

  • Apr 2020 - Feb 2021

  -Responds to client inquiries via email and live chat -Assists customers with Smart Scale and Smart Watch technical concerns. -Assists customers with tracking their orders -Refunds and Returns -Handles Tier 2 escalations -Responds to client inquiries via email and live chat -Assists customers with Smart Scale and Smart Watch technical concerns. -Assists customers with tracking their orders -Refunds and Returns -Handles Tier 2 escalations



Concentrix

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Apple Technical Support Specialist

  • Jun 2018 - Mar 2020

  -Technical Support Specialist at Apple -Answers customer inquiries via phone, chat, and email. -Helps customers with issues on their iOS and macOS devices -Assists customers with billing concerns on their apple services -Appointment booking -Technical Support Specialist at Apple -Answers customer inquiries via phone, chat, and email. -Helps customers with issues on their iOS and macOS devices -Assists customers with billing concerns on their apple services -Appointment booking



US Auto Parts

• United States
• Technology, Information and Internet
• 200 - 300 Employee

• Customer Support Specialist

  • Aug 2017 - Feb 2018

  -I worked for an E-Commerce company as a virtual assistant and customer service representative. -Responds to client inquiries via chat and email -Assists consumers with order tracking. -Refunds and Returns Processing -Generating Escalation Tickets -I worked for an E-Commerce company as a virtual assistant and customer service representative. -Responds to client inquiries via chat and email -Assists consumers with order tracking. -Refunds and Returns Processing -Generating Escalation Tickets



Teleperformance

• France
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Technical Support Representative

  • Jul 2011 - Jan 2017

  -Worked as Premium Technical Support for Telstra (an Australian company). -Fixes an internet problem -Assists customers with software and hardware issues -Works with a variety of devices, including Apple, Windows, printers, TVs, and routers. -Assists Customers with billing concerns -Worked as Premium Technical Support for Telstra (an Australian company). -Fixes an internet problem -Assists customers with software and hardware issues -Works with a variety of devices, including Apple, Windows, printers, TVs, and routers. -Assists Customers with billing concerns