Jan Thonnings

Supervisor, Contact Center US Voice at WW
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Contact Information
us****@****om
(386) 825-5501
Location
Missoula County, Montana, United States, US

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Bio

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Credentials

  • Bill George on Self-Awareness, Authenticity, and Leadership
    LinkedIn
    Jun, 2022
    - Oct, 2024
  • Customer Service: Managing Customer Expectations
    LinkedIn
    Jun, 2022
    - Oct, 2024
  • Motivating and Engaging Employees
    LinkedIn
    Jun, 2022
    - Oct, 2024
  • Nano Tips for Communicating with Confidence with Selena Rezvani
    LinkedIn
    Jun, 2022
    - Oct, 2024
  • Project Leadership
    LinkedIn
    Jun, 2022
    - Oct, 2024
  • Break Free from the Negative Chatter in Your Head
    LinkedIn
    May, 2022
    - Oct, 2024
  • Developing Executive Presence
    LinkedIn
    May, 2022
    - Oct, 2024
  • Embracing Change with Mindfulness
    LinkedIn
    May, 2022
    - Oct, 2024
  • Becoming an Impactful and Influential Leader
    LinkedIn
    Apr, 2022
    - Oct, 2024
  • Being Positive at Work
    LinkedIn
    Mar, 2022
    - Oct, 2024
  • Having Difficult Conversations: A Guide for Managers
    LinkedIn
    Mar, 2022
    - Oct, 2024
  • How to Handle Poor Performers
    LinkedIn
    Mar, 2022
    - Oct, 2024
  • Listening to Customers
    LinkedIn
    Mar, 2022
    - Oct, 2024
  • The Mindful Workday
    LinkedIn
    Mar, 2022
    - Oct, 2024
  • Building Rapport with Customers
    LinkedIn
    Feb, 2022
    - Oct, 2024
  • Customer Service: Handling Abusive Customers
    LinkedIn
    Feb, 2022
    - Oct, 2024
  • The Five Conversations That Deliver Accountability and Performance
    LinkedIn
    Feb, 2022
    - Oct, 2024
  • How to Ask Productive Questions
    LinkedIn
    Oct, 2021
    - Oct, 2024
  • How to Rock an Interview
    LinkedIn
    Aug, 2021
    - Oct, 2024
  • Collaborative Leadership
    LinkedIn
    Jun, 2021
    - Oct, 2024
  • Communicating in the Language of Leadership
    LinkedIn
    Jun, 2021
    - Oct, 2024
  • Delivering Employee Feedback
    LinkedIn
    May, 2021
    - Oct, 2024
  • Gaining Skills with LinkedIn Learning
    LinkedIn
    Apr, 2021
    - Oct, 2024

Experience

  • WW
    • United States
    • Wellness and Fitness Services
    • 500 - 600 Employee
    • Supervisor, Contact Center US Voice
      • Dec 2021 - Present

    • Voice Support Specialist/Onboarding Coordinator
      • Jul 2020 - Feb 2022

      Remote employed at WW, North American Contact Center. Current position includes Voice Support Specialist, Lead, and Onboarding Coordinator for the onboarding process of new remote voice agents to include IT support, training and mentoring.

    • Voice agent, Subject Matter Expert
      • May 2011 - Jul 2020

Community

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