Jan Stejskal

Product Owner at PBK Technology (Projekt Partners Banka)
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Contact Information
us****@****om
(386) 825-5501
Location
Prague, Czechia, CZ

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5.0

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Hana Matějková Fabíková

I had the opportunity to work with Honza for several years within the retention and management of direct channels department in Generali Česká pojišťovna. And if we ever have the opportunity to cooperate again, I'm definitely going for it! (I hope it happens one day :) )

Michaela Říhová

I had one of the greatest experiences working with Jan as a leader and business professional. His sharp complex thinking ensured precision of both individual projects and the overall strategy and direction. I never experienced a time when Jan would be out of ideas or time when he would not support ideas of others. This is a really fascinating trait that keeps me constantly amazed and inspired. As a manager, Jan was gifted with very unique abbility - he is able to see even a hidden potential within an employee and he ensured that the potential will not be wasted. I was truly lucky to withness Jan as a manager with such a respect that was both given to him and by him. He himself built a loyal team that was willing to go that extra mile. And this willingness was reciprocal. Anyone would be lucky to have him not only as a manager but mainly as a creative human being willing to get company's strategy to the next level. I truly hope that I will some day work with Jan again, because I am sure that people like Jan are especially in strategy and project developlment areas rare as hens' teeth.

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Credentials

  • Google Digital Marketing & E-commerce Specialization
    Coursera
    Aug, 2023
    - Nov, 2024
  • Google Project Management Certificate
    Coursera
    Jan, 2023
    - Nov, 2024
  • Start the UX Design Process: Empathize, Define, and Ideate
    Coursera
    Jun, 2021
    - Nov, 2024
  • Foundations of User Experience (UX) Design
    Coursera
    May, 2021
    - Nov, 2024

Experience

    • Czechia
    • Financial Services
    • 1 - 100 Employee
    • Product Owner
      • Sep 2021 - Present

      - Product Owner (several areas related to CUSTOMER) - Development of CRM in a new Bank from the scratch - Communication to/with customers (trigger-based campaigns) in banking processes based on notifications/banners and tracking in App - Participation in the integration of the CRM tool Exponea at agile environment (SW tools: jira, confluence) - Product Owner (several areas related to CUSTOMER) - Development of CRM in a new Bank from the scratch - Communication to/with customers (trigger-based campaigns) in banking processes based on notifications/banners and tracking in App - Participation in the integration of the CRM tool Exponea at agile environment (SW tools: jira, confluence)

    • Czechia
    • Financial Services
    • 1 - 100 Employee
    • Business Development Manager
      • Jan 2021 - Aug 2021

      - Participation in Business innovation process - Interest in online activities (PPC, GA, UX - User journey) - Participation in Business innovation process - Interest in online activities (PPC, GA, UX - User journey)

    • Czechia
    • Insurance
    • 700 & Above Employee
    • Head of CRM
      • Jan 2014 - Dec 2020

      - Leadership of teams responsible for management and development of direct distribution channels, sales campaign management, customer retention, customer satisfaction (from 2017), CRM development and analytical CRM - Involvement in the following projects: IoT; Loyalty club; reach out loyalty/sales campaign; merger project (communication to the customers) - Leadership of teams responsible for management and development of direct distribution channels, sales campaign management, customer retention, customer satisfaction (from 2017), CRM development and analytical CRM - Involvement in the following projects: IoT; Loyalty club; reach out loyalty/sales campaign; merger project (communication to the customers)

    • Head of CRM business development department
      • Jan 2013 - Nov 2015

      - Team leadership- CRM business development strategy- Delivering new CRM activities (Involvement in the following projects: Customer segmentation; business potential of events like change of car ownership or annual letter; ...)

    • Head of Customer retention department
      • Sep 2010 - Dec 2012

      - Team leadership- Customer retention strategy- Development of new customer retention activities- Understanding customer behaviour (propensity to leave, successful retention tools)- Involvement in the following projects: Retention processes adjusments based on sales funnels analysis

    • Project manager
      • May 2010 - Aug 2010

      - Customer retention activities (concept)

    • Business Consulting and Services
    • 700 & Above Employee
    • Consultant
      • Nov 2007 - Apr 2010

      - Actuarial & Insurance Solutions (actuarial audit support, Prophet implementation, involvement in projects related to salesforce effectiveness, business strategy, product/distribution channel development) - Actuarial & Insurance Solutions (actuarial audit support, Prophet implementation, involvement in projects related to salesforce effectiveness, business strategy, product/distribution channel development)

    • Team leader of Life insurance-technical subdepartment
      • Jan 2004 - Sep 2007

      - Leadership of 4 - 6 team members (business analysts)- Assistance in development of life insurance products and processes, - Business specifications describing change requests for IT, and participation in testing new functionalities of IT system- Participation in two projects concentrated on optimizing products and processes (products tailored to the customers’ needs & unified shared processes)

    • Actuary
      • Jul 2002 - Dec 2003

      - Participation in development of life insurance products (business specification, basic actuarial models, testing of IT system)

    • Programmer
      • Nov 1999 - Jun 2002

      - Analysis and development of IT life insurance funcionalities (Personal accident insurance, Unit linked business, ); SQL

Education

  • Charles University in Prague Faculty of Mathematics and Physics
    Master's degree, Financial mathematics and Actuarial sciences
    1995 - 2000

Community

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