Jan Paolo Montecillo

Operations Manager at My Amazon Guy
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Contact Information
us****@****om
(386) 825-5501
Location
Philippines, PH

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Bio

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Credentials

  • Amazon Catalog
    My Amazon Guy
    May, 2023
    - Nov, 2024
  • Amazon Design Course
    My Amazon Guy
    May, 2023
    - Nov, 2024
  • Amazon PPC
    My Amazon Guy
    May, 2023
    - Nov, 2024
  • Amazon Search Engine Optimization
    My Amazon Guy
    May, 2023
    - Nov, 2024
  • Launching on Amazon
    My Amazon Guy
    May, 2023
    - Nov, 2024
  • Six Sigma Green Belt
    Concentrix
    Nov, 2022
    - Nov, 2024
  • Six Sigma Yellow Belt
    Concentrix
    Jan, 2022
    - Nov, 2024

Experience

  • My Amazon Guy
    • United States
    • Advertising Services
    • 300 - 400 Employee
    • Operations Manager
      • May 2023 - Present

  • Concentrix
    • United States
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Operations Manager
      • Jan 2022 - Mar 2023

      Handled a Cluster of 50-100 FTE with 5 Team Leaders and 4 SMEs for a Telecoms account.Milestones Top Operations Manager for June - November 2022

    • Cluster Head
      • Jul 2021 - Jan 2022

      spearheaded a back office team that would work on assigned tasks and contact customers for resolution.

    • Team Leader
      • Nov 2018 - Jul 2021

      Entry Level Role to Leadership, primary scope was to handle a team of agents and to coach them towards improving their call handling skills and sharpen their product knowledge.Milestones - Top Team Leader for Q1 -Q4 of 2019 - 2020

    • Floor Support
      • Sep 2015 - Oct 2018

      I teach agents the processes included in our job and coach them on how to apply these things on the phone.

    • MOD (Mentor on Duty) SME
      • May 2014 - Sep 2015

      Subject Matter Expert for the program I was under. focus was to handle escalated calls and data analytics

    • Tier 2 Technical Representative
      • Jun 2012 - May 2014

      Took in calls to assist customers with their internet/account related concerns

Education

  • University of Southern Philippines
    Bachelor of Arts in Language and Literature
    2003 - 2007
  • Cebu International Distance Education College
    3rd and 4th Year (Home School)
    2002 - 2003
  • Royal Oaks International School
    2nd Year High School
    2001 - 2002
  • San Beda University
    1st Year High School
    2000 - 2001

Community

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