Jan Novák
Customer Services Team Leader at Neeco- Claim this Profile
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Bio
Credentials
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Tajemství flow: jak využít svůj potenciál na maximum
Seduo.czApr, 2023- Nov, 2024 -
How to Train Your Brain For Happiness
LinkedInJan, 2021- Nov, 2024 -
Building Self-Confidence
LinkedInSep, 2020- Nov, 2024 -
Cultivating Mental Agility
LinkedInSep, 2020- Nov, 2024 -
Business Etiquette: Phone, Email, and Text
LinkedInApr, 2020- Nov, 2024 -
Communicating with Confidence
LinkedInApr, 2020- Nov, 2024
Experience
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Neeco Global
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IT Services and IT Consulting
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1 - 100 Employee
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Customer Services Team Leader
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Sep 2021 - Present
My current job responsibilities include, but are not limited to, caring for the team of ± 10customer service employees. This includes, for example, leading team trainings, everydaywork supervision, handling team and company requirements, to the satisfaction of all.Furthermore, compared to the previous position in the company, my job description is more focused onescalation solutions and providing the best services for our customers. Apart of pre-arrangedweekly or monthly calls with clients, there are also urgent calls forsolving the escalations at hand in the shortest time possible.Last but not least, I work with many internal departments in order to improveservices, preparation of reports, timely conclusion of orders, or resolution of problems Show less
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Service Desk Coordinator
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Feb 2019 - Sep 2021
Responsibility for effective and smooth functioning of company's service desk. Everyday communication, in Czech and English, with big companies all around the world, which are either our clients or regional suppliers. The main task, among other things, is a supply and replacement of networking hardware and other goods, anywhere our clients request. There are multiple responsibilities connected to these tasks, such as initial communication, following persuasions and agreements, coordination of the work and last but not least, final invoicing. Show less
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British Chamber of Commerce in the Czech Republic
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Czechia
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International Trade and Development
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1 - 100 Employee
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Intern Trade Assistant
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Oct 2017 - Oct 2018
Contacting both Czech and British companies through emails and calls, assistance with the preparation of showcases and fairs, expanding trade databases, market research for various business projects. Contacting both Czech and British companies through emails and calls, assistance with the preparation of showcases and fairs, expanding trade databases, market research for various business projects.
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Intern Research Assistant
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Sep 2016 - May 2017
Administrative work, preparation of annotations, analysis of academic sources for further research, translations, transcription of recordings Administrative work, preparation of annotations, analysis of academic sources for further research, translations, transcription of recordings
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Intern Administrative Assistant
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Nov 2015 - May 2016
Administrative assistance during plenary sessions of the Senate, as well as further assistance in the organisational deparment and the department of foreign affairs. Under the auspice of Senator Petr Šilar. Administrative assistance during plenary sessions of the Senate, as well as further assistance in the organisational deparment and the department of foreign affairs. Under the auspice of Senator Petr Šilar.
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Subway
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Restaurants
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700 & Above Employee
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Sandwich Artist
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Nov 2011 - Jun 2012
Customer service, teamwork, following sanitary norms, preparation of sandwiches and salads, working with till, keeping area clean, refilling of stocks. Customer service, teamwork, following sanitary norms, preparation of sandwiches and salads, working with till, keeping area clean, refilling of stocks.
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Rocksalt & Snails coffee shop
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Aberdeen, Spojené království
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Coffee Artist
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Feb 2010 - Jun 2011
Customer service, coffee making, working with till, keeping area clean, refilling of stocks Customer service, coffee making, working with till, keeping area clean, refilling of stocks
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Education
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2012 - 2018
Metropolitní univerzita Praha
Magistr (Mgr.), International Relations and European Studies -
2016 - 2017
University of Bradford
Peace Studies
Community
