Experience

Prometheus Real Estate Group

• United States
• Real Estate
• 300 - 400 Employee

• Infrastructure Engineer

  • Apr 2022 - Present

  San Mateo, California, United States



Bigge Crane and Rigging Co.

• United States
• Construction
• 200 - 300 Employee

• System Administrator

  • Mar 2020 - Apr 2022

  San Leandro, California, United States

• Desktop Support Technician

  • Mar 2017 - Mar 2020

  San Leandro, CA - Provided Tier I-Tier III tech support for the San Leandro HQ and San Jose locations, along with remote locations in Auburn, WA, Richmond, VA, and Missoula, MT. - Build Dell laptops and desktops for use, starting from hardware modification to OS installation all the way to user account setup and rollout to the users - Provide Tier I to network administration support to partner company Redwood Properties Inc. in Oakland, CA and Antioch, CA, including Active Directory and Office 365… Show more - Provided Tier I-Tier III tech support for the San Leandro HQ and San Jose locations, along with remote locations in Auburn, WA, Richmond, VA, and Missoula, MT. - Build Dell laptops and desktops for use, starting from hardware modification to OS installation all the way to user account setup and rollout to the users - Provide Tier I to network administration support to partner company Redwood Properties Inc. in Oakland, CA and Antioch, CA, including Active Directory and Office 365 administration - Managed user accounts in the company’s Active Directory database along with distribution lists, mailboxes, and accounts in the company’s Office 365 environment - Proactively monitored Exchange Online Protection and AppRiver spam filter in a continuous basis for emerging spam/phishing attempts - Worked with Senior Network Administrator on setup and rollout of new Dell R630 servers and rebuilds of R620 servers running Server 2012 and Server 2016 - Assisted Director of Data Center Operations with rollouts of new Cisco Meraki switches, security appliances, and wireless APs for the San Leandro HQ and San Jose location. - Supported and managed Ubiquity wireless infrastructure in the San Leandro HQ, as well as the home for the owner’s brother. - Managed Egnyte enterprise file sync and sharing system in regards to file/folder permissions, user accounts, and data transfer. - Managed Verizon mobile device inventory including lines, starting from modifying and re-assigning existing lines to rollout of the actual devices to users. - Provided direct support for the CEO/Owner, the Executive VP, and their families whenever requested, which often involves on-site visits to their homes



Winston & Strawn LLP

• United States
• Law Practice
• 700 & Above Employee

• Technical Support Technician

  • Aug 2008 - Feb 2017

  San Francisco Bay Area - Provide Tier I, Tier II, and Tier III tech support for the San Francisco and Silicon Valley office as well as other offices when requested - Prepare laptops and desktops for end-users, set up conference rooms for meetings/video conferences, setup and maintain printers and Ricoh Multi-Functional Devices - Assist network engineers with HP servers and Cisco routers/switches/firewalls when required or requested, especially during monthly downtimes - Manage hardware equipment inventory… Show more - Provide Tier I, Tier II, and Tier III tech support for the San Francisco and Silicon Valley office as well as other offices when requested - Prepare laptops and desktops for end-users, set up conference rooms for meetings/video conferences, setup and maintain printers and Ricoh Multi-Functional Devices - Assist network engineers with HP servers and Cisco routers/switches/firewalls when required or requested, especially during monthly downtimes - Manage hardware equipment inventory for SF and Silicon Valley offices, including purchasing, cleaning, and re-circulating. - Provide technical support and hardware setup for trials/hearings/arbitrations/mediations - Coordinate video conferences and presentations involving internal and external sites/presenters - Assist E-Discovery Dept. with data retrieval, preparation, and delivery for internal and external requests Show less



DeVry University

• United States
• Higher Education
• 700 & Above Employee

• Teaching Assistant/Student Assistant

  • Jul 2006 - Feb 2008

  - Cover for professor in proctoring lab sessions - Conduct projects designed to bolster experience for certain courses - Grade homework and lab assignments - Maintain grades and attendance for students