Experience

Vitals

• France
• Motor Vehicle Manufacturing

• Head of Support

  • Aug 2022 - Present

  Creating support solutions that resonate with merchants and drive their success using Vitals, a premier Shopify app.

• Merchant Support Analyst

  • Sep 2020 - Jul 2022

  Helps merchants customize their websites using the Vitals Shopify app.



Concentrix

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Training Supervisor (Interim)

  • Jun 2019 - Jan 2020

  - Developed and maintained continuous improvement plans for consistent achievement of Operations' metrics.- Managed a small team of trainers aimed to produce a harmonious environment and effective character development.- Acted as middle-man between Operations and Client for the proper negotiation of deliverables and requirements.

• Product Trainer

  • Dec 2017 - May 2019

  - Skilled at the management of continuous improvement plans recommended by Client and Operations.- Continuous planning and facilitation of new hire training and upskilling for an efficient and productive transfer of customer support and product mastery.

• Technical Support Representative

  • Jun 2015 - Nov 2017



ACLC College

• Philippines
• Higher Education
• 1 - 100 Employee

• Instructor

  • Jun 2007 - May 2015

  Facilitated semestral courses ranging from Software Development, Web Design and Development, Graphics Design, and Project Management. Facilitated semestral courses ranging from Software Development, Web Design and Development, Graphics Design, and Project Management.