Experience

City College Norwich

• United Kingdom
• Higher Education
• 300 - 400 Employee

• Employment Job Coach

  • Jun 2017 - Present

  In my current role I work for the MINT provision at City College Norwich. As an Employment Job Coach I am responsible for supporting young people between the ages of 16 and 25 with learning disabilities and difficulties to achieve their employment goals. This involves providing one to one support with careers advice, CV writing, job applications, confidence building, travel training and interview skills amongst many other areas. I am also responsible for delivering group workshops on areas such as interview skills, group interviews, job searching, communication skills and expectations of work. This role also involves a lot of employer engagement ranging from arranging work experience placements, accompanying young people to job interviews, attending networking events and providing job coaching in work support to ensure the successful transition of the young person into sustainable employment. Show less



Ingeus

• United Kingdom
• Government Administration
• 700 & Above Employee

• Employment Advisor

  • Jun 2011 - May 2017

  In this role I delivered both the “Insight” and “Boost” modules of the Work Programme, assisting a wide range of clients into sustainable employment. This involved using a range of diagnostic tools to identify client barriers to employment and putting together and implementing action plans to overcome these barriers. I coached and delivered both one to one and group workshops on a number of employability skills including CV writing, interview techniques, covering/speculative letter writing and cold calling. I am also responsible for maintaining an excellent knowledge of the local labour market in order to effectively job match vacancies with my client database as well as promote active jobsearch activity through the setting of SMART targets. I also work effectively with a number of internal and external support agencies including health and wellbeing teams, Jobcentre Plus, Money Advice Service and training providers as well as developing relationships with local employers. Other duties included:• Working to strict targets and KPIs regarding client footfall, attendance rates and achieving a minimum of 7 sustainable job outcomes per month• Developing an excellent knowledge of DWP legislation and benefits in order to provide accurate and relevant information to clients• Delivering a personalised and tailored service to each individual in order to suit their needs• Assisting clients in establishing and achieving realistic job goals• Challenging and influencing behaviour by providing positive role models and enforcing “Jobseeker’s Agreement” Show less

• Lead Advisor

  • 2015 - 2015

  During this time I was seconded to the role of Lead Advisor. This position involved supporting Employment Advisors to improve the way they progress their clients through coaching, modelling, observations and sharing of best practice and advice. Duties included caseload reviews, observations, running team meetings, developing relationships with external partners and upskilling the team in core advisory skills. I was also responsible for working alongside the Performance and Delivery Manager to implement performance improvement plans as well as checking and reviewing these accordingly. Show less



A4e

• Personal Career Coach

  • Oct 2010 - Jun 2011

  In this role I managed a caseload of clients during their journey through Flexible New Deal. As such I had to identify and address client’s individual barriers to employment and negotiate the clients “My Deal” plan in order to secure sustainable employment. I also had to continually review client progress through regular contact whilst motivating and empowering the client to move into sustainable employment. Other duties included: • Working in partnership with internal and external colleagues to enhance and contribute to the client journey • Engage with clients to build rapport by building relationships • Adhering to the requirements of “Employment Officer Status” which will require the direct issue of sanctions to client benefits where the client does not meet the legislative requirements of this mandatory government funded programme • Managing a caseload of 80+ clients and acting as their key point of contact with completing the FND programme • Identifying individual barriers to returning into work, and proactively helping them to overcome those barriers with advice and relevant support • Achieving a minimum of 5 job outcomes per month Show less



Department for Work and Pensions (DWP)

• United Kingdom
• Government Administration
• 700 & Above Employee

• Fortnightly Jobsearch Review Advisor

  • Nov 2009 - Oct 2010

  I conducted face to face interviews with members of the public to establish their entitlement to Jobseeker’s Allowance and to offer support and guidance in their jobsearch. I conducted face to face interviews with members of the public to establish their entitlement to Jobseeker’s Allowance and to offer support and guidance in their jobsearch.