Service Operations Officer

• Aug 2014 - Present

◾Providing services related to keeping liquidity on Nordea's accounts with CLS Bank, staying in contact with other banks◾Booking and monitoring proper confirmation of CLS trades during night shift◾Building and maintaining professional relationship with external and internal stakeholders and customers◾Keeping proper flow of customers transactions - reporting errors, investigating root causes, preparing trade and payment instructions◾Supporting stakeholders in the value chain and carring out the daily service and operational side of the capital markets related product for Nordea and the customers◾Initiating changes and contribute actively to efficient processes and services, with high quality and low operational risks.