Jan Hudec

ITSM Coordinator at MIBCON a.s.
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Contact Information
us****@****om
(386) 825-5501
Location
Prague, Czechia, CZ
Languages
  • English -

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Experience

    • Czechia
    • IT Services and IT Consulting
    • 100 - 200 Employee
    • ITSM Coordinator
      • Mar 2022 - Present

    • Czechia
    • Financial Services
    • 700 & Above Employee
    • IT Helpdesk manager
      • Feb 2020 - Present

      - 10 employees management - process set-up, ownership and management-> IT Service catalog-> Incident management process-> Problem management process-> Asset management-> User access management- Close cooperation in Human resources and other teams- cooperation with foreign branches- cooperation with vendors

    • Head of Quality Assurance
      • Feb 2019 - Mar 2021

      - Resource management (5 internal, 25 external)- Testing process setup - Performance evaluation- New members onboarding - JIRA setup- Test management- Vendor management

    • QA Team Leader
      • Apr 2018 - Jan 2019

      - resource management - test management - test analysis - test execution - release management

    • QA Tester
      • Aug 2016 - Mar 2018

      - test management- test analysis- test execution- release management

    • France
    • Banking
    • 700 & Above Employee
    • Tester
      • Aug 2015 - Jul 2016

      - Preparation of test strategy - Testing of new products and new functionalities - Designing testing scenarios - Defect/bug reporting - Implementation of testing methodology - Preparation of test strategy - Testing of new products and new functionalities - Designing testing scenarios - Defect/bug reporting - Implementation of testing methodology

    • Czechia
    • Banking
    • 700 & Above Employee
    • Test Analyst
      • Feb 2013 - Aug 2015

      - project test management - test strategy, definition of test scenarios and test data, coordination of testers, reporting- product changes management - processes improvement, execution of changes- testing of new products’ functionalities - test strategy, test scenarios and data, coordination of testers, reporting- creating and updating of manual regression tests- process for UAT testers setting - test data and environments, defect management, definition of storage scenarios in HP QC, post-implemantation controls Show less

    • Specialist of International Payment Settlement
      • Sep 2011 - Jan 2013

      Payment details correction, solution of clients’ claims and complaints, call center for bankers and other colleagues, editing and updating processes, testing new functionality, preparation of test scenarios, setting new process standards for the team, leading of team updates.

    • Administrator of International Payment
      • Feb 2009 - Sep 2011

      In general I did corrections of in/out comming payments.

    • Denmark
    • Transportation, Logistics, Supply Chain and Storage
    • 700 & Above Employee
    • Finance and Administrative Assistant
      • Feb 2008 - Feb 2009

      booking airline tickets, hotel, conference facilities, taxis, couriers, order office supplies, the organization of incoming and outgoing mails, control of equipment, participation in the management of buildings and company cars, sorting invoices and archiving. booking airline tickets, hotel, conference facilities, taxis, couriers, order office supplies, the organization of incoming and outgoing mails, control of equipment, participation in the management of buildings and company cars, sorting invoices and archiving.

Education

  • Business Academy
    School-leaving exam, Economics, Accounting, English, Mathematics
    1997 - 2001

Community

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